It would have been nice to have a refrigerator in the room.

The staff of the hotel went beyond being attentive. My partner had left her sandals beneath a table, and he , on his own delivered her sndals to the room. To do this he had to fid out what room we were in, and because we were not there, but at diiner, deliver them to the room. This was a young man who was the valet.

Stayed in April 2024

Smell in the lobby

Proximity

Stayed in April 2024

We enjoyed the view. I appreciated the historical aspect of the building.

Stayed in March 2024

There were items (Microwave/ Fridge and a few other items) that were listed for our room when we booked online but we had neither in our room.

Location Location Location!

Stayed in November 2023

The price is very steep for the room value. If you have a room below the lobby it’s very dark. I would have opted for a cheaper hotel that was nicer. $400 for a dingy small dark room. . . The bar staff was incredibly rude and dismissive and the service was insanely slow. It took over 40 ministers for one to go pasta dish. (It was almost dead when I went in). I truly expect better hospitality from a boutique hotel of this caliber. I’ve bartended and worked in service for YEARS. It didn’t seem like they were warm, interested in helping people, or having any hustle for speed of service. It was truly disappointing. The staff for breakfast however was warm, and gave great service!

Gorgeous views and wonderful front desk staff and valet. The location is FANTASTIC. Walkable to both city market, the Riverwalk, and close to trolley stops etc. The front desk sorted us out after a disaster of mess ups at the indigo across the street. They got us in and taken care of and we loved the ppl Antonio and Shawn in particular were wonderful to us. They looked after us and went above and beyond more than once. Do go for a special occasion and spend more for a river view. It made our stay magical. To stand on the balconies and hear the music and see the boats passing by was really incredible.

Stayed in October 2023

Didn't like that I was charged for Valee Parking and supposedly got reimbursed. But never showed up on our bank account.

Stayed in July 2023

Parking difficult Elevator broke down

Location excellent

Stayed in July 2023

Very Clean, Comfortable Great Location (Access to River Street or Bay Street)

Stayed in July 2023

The floor in the room was sticky and the elevator was broken.

Stayed in July 2023

Check in was the smoothest and best experience of any check in I have ever done. All the staff were friendly and helpful. We ate our dinner (delicious) at the bar in the River House and met some nice people from Canada and Virginia. Our balcony on the 4th floor was fantastic for people watching below. The location was perfect for all the things we wanted to walk to.

Stayed in June 2023

Room was a tad bit messy. The floors were a little sticky, and the shower seemed to leak.

Great location! We only used the room to sleep. We had a great time. The staff was great the rooftop bar was great!

Stayed in May 2023

The day we checked out the desk clerk could not provide a receipt and said she would email. after I didn’t. receive the email I went back that afternoon and she had me write down my email and I still never received a receipt. Parking was very expensive. The ice machine would not work on the 3rd floor.

location

Stayed in April 2023

Nothing really.

The location and staff were excellent! My room was spacious and the views from the room & balcony were superb. The on-site restaurant and bar were also great places with good people and hours of operation.

Stayed in April 2023

At the time of stay the top grill was closed for maintenance longer than expected. Also, some upkeep items needed to be called upon, but were quickly addressed.

The location and staff were great.

Stayed in February 2023

Balcony, no coffee, no USB

Location

Stayed in February 2023

I didn't like that the room didn't have a microwave or mini refrigerator.

The location and view was great! It's within walking distance to a lot of restaurants and stores.

Stayed in February 2023

Unfortunately my sister's room had a broken chest of drawers which they attempted to repair but didn't quite do the job right. We went to the rooftop bar and were unhappy with the service which then led us to not try the restaurant area. Our room was lovely and we just wished that the balcony was a real balcony but what can you do with an older building? So, we were satisfied.

The location was fabulous. Concierge was extremely helpful. Valet extremely efficient and showed concern for our car.Front desk staff most efficient in our booking and in getting assistance. Believe it or not the place was very quiet. Loved the miniature ice machine.

Stayed in August 2022

Couldn’t control AC temp

Location, could use a better, cheaper parking situation

Stayed in August 2022

Water pressure was not great had a lot of trouble with the lock on the door Disappointed that there was so little "rooftop" on the "rooftop bars"

Room was very comfortable and cool View of the river was really great and fun room decor was really nice

Stayed in June 2022

Very nice custumer service. the hotel is in a very convinient location

Stayed in June 2022

Room was musty smelling the whole time. Ships on the river blow their horns at night. The top floor bar music is way too loud, but the food was good

Location was great. Room is pleasant. Location is perfect. It is near most places of interest on the river.

Stayed in June 2022

valet parking to high

location

Stayed in June 2022

Valet not available 24 hours.

Location was excellent!

Stayed in May 2022

The "concierge" was employed by the tour bus company and was unable to help us on tours from other companies. We didn't mind that the "concierge" was pushing his/her company tours, but to not even be familiar with other ones is not right.

Location was convenient for our itinerary. Food at the restaurants was very good. Most hotel employees were gracious and helpful, with 1 exception.

Stayed in April 2022