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850 Kepler Drive, Green Bay, WI 54311, United States of America
August 14, 2016
August 1, 2016
눉The room was totally outdated. Carpets, chair and bed spread had stains. When I expressed this to the night mgr., she got defensive. The TV was not working so when she came to calibrate it, she banged on the door (not knocked, banged.) She had to work with two remotes to get the TV to work and admitted it was inconvenient but Time Warner hadn't gotten around to them yet. If that is the case, why don't you teach housekeeping to set them up after cleaning the room? Furnishings were old, bed hard. We had stayed at the Hampton the night before for a lot less and it was lovely. Will never stay or recommend your facility. I've been a customer service manager for 30 yrs. When I gave your mgr. the feedback, she literally snarled at me......."what do you want me to do, change the furniture?" I said no, I expect you to give the feedback to your corporate people. She slammed the door as she left. Which was so odd, because when we checked in she was down right obsequious. That could have been because the desk was vacant when we got there and waited 10 minutes for her to return and another five to check in. Two parties were ahead of us.You need to teach your staff how to deal with adverse feedback. Any and all feedback is a good thing. How the heck to you improve, if you don't know how customers feel. We did not have the complementary breakfast........did not look appetizing at all. Went to Perkins. You need to scope out the competition.
August 11, 2016
눇Great hot breakfast included. Pool was great for myself and two kids (ages 4&6, both swimmers). Had pool toys/balls and towels available. Small game room, forgot to pack toothbrushes, they had 3 for us and toothpaste! Ordered a dominoes pizza, delivered to our hotel room. Very close to Bay Beach, was perfect!
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