421 Reagan Lane, Gatlinburg, TN 37738, United States of America
#180 of 528 hotels in Gatlinburg
Guests' ChoiceBased on 2887 hotel reviews
7.9Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.8
Staff
8.5
Value for money
7.9
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 17, 2024
Mckinney
United States of AmericaThe breakfast was good. Excellent location! Rooms were roomy and staff were very friendly!
Stayed in March 2024
Reviewed: March 12, 2024
Rachel
United States of AmericaOutside was like a back alley and next door to a vacant hotel or something like literally 2 foot away. The hotel faced away from town. The view was a parking lot and a deserted hotel next door.
clean room
Stayed in March 2024
Reviewed: March 8, 2024
Sherita
United States of AmericaProperty is going through construction so pool was not accessible but that was known before stay. Food options were decent for breakfast but they weren’t very hot.
Rooms were very clean. Hallways always smelled clean as well. Staff was super friendly and the location was great easy access to the strip.
Stayed in March 2024
Reviewed: February 27, 2024
Tina
United States of AmericaView
Friendly
Stayed in February 2024
Reviewed: February 24, 2024
Alexandra
United States of AmericaNothing they could have done but came while construction was going on so it was very loud in the room while trying to relax
Very clean and employees were nice.
Stayed in February 2024
Reviewed: February 22, 2024
Sandie
United States of AmericaGreat breakfast, a half a block from downtown Gatlinburg. Very clean and breakfast was very good.
Stayed in February 2024
Reviewed: February 22, 2024
Betsabe
United States of AmericaOne night was overrated to $319 and last night $89 that doesn’t make sense. A ghost place, only one person on the front desk and always hidden. At night only one person watching TV. Felt like no one was there, only for breakfast.
Good location nearby Gatlinburg downtown, good breakfast every morning.
Stayed in February 2024
Reviewed: February 21, 2024
Carlos
United States of AmericaBreakfast could have be much better. It could have some sausage links/patties, bacon, etc. Instead, there were about 3 pieces of what looked like bites of breaded chicken. It was nice having glass dishes, but I don't think necessary; disposable plates work fine. Other than that it was good. The overall interior of the hotel was very nice and clean, but when when looking outside the back door there was trash all over. It looks very disgusting. Another subject, the two gentlemen at the front desk, from Jamaica, were very friendly and professional. Nonetheless, house keeper we're not as friendly and very early in the mornings one can hear the talking VERY load. One stay at a hotel to have a nice relaxing sleep and not women talking like people are having hearing problems. And it doesn't take much to say "good morning."
I wrote positives and negatives at the bottom.
Stayed in February 2024
Reviewed: February 18, 2024
Kristin
United States of AmericaNothing significant to dislike, for the price it could use some TLC. The room was well-stayed in and it showed across the walls, floorboards, and the cracked door. Also I do not believe our room had been well cleaned before checkin because we found pills on the floor.
Close the the main strip in Gatlinburg
Stayed in February 2024
Reviewed: February 11, 2024
Fowler
United States of AmericaNeed another chair in the room
Room very clean
Stayed in February 2024
Reviewed: February 4, 2024
Cierra
United States of AmericaSuper convenient location to all Gatlinburg has to offer. Clean room and friendly staff.
Stayed in January 2024
Reviewed: February 4, 2024
Christopher
United States of AmericaDidn't like finding out upon arrival, that there were renovations happening, including the swimming pool area. That could have been shared with/on, Booking.com, before booking the reservation. The indoor pool is a feature we use and would have liked to have known, it wasn't available. Mattress was rock hard in room 105. We've stayed in room 101, twice. Mattress was much better there.
Location, is as always, perfect! Check-in was super quick and easy!(Lady at the front desk, killed it) Room was spotless! Breakfast buffet was bang on! Express Check Out, is so convenient!
Stayed in February 2024
Reviewed: February 2, 2024
Linda
United States of AmericaIt took forever for the water in the shower to get hot. Once it was hot it was fine.
The location was perfect to walk to everything. The View of The Sky Park lights off our balcony was beautiful.
Stayed in February 2024
Reviewed: January 26, 2024
Barbara
United States of AmericaClose to everything
Convenient to parkway
Stayed in January 2024
Reviewed: January 5, 2024
Sarah
United States of AmericaHeated pool
Breakfast
Stayed in December 2023
Reviewed: January 3, 2024
Andrew
United States of AmericaSome of the doors and flooring of the room should be updated. Parking needs to be better defined and better lit at night.
Location and size of room
Stayed in December 2023
Reviewed: January 2, 2024
Karina
United States of AmericaLocation
Stayed in January 2024
Reviewed: January 2, 2024
Huaiyu
United States of AmericaToilet need to be improved
Breakfast is very good!
Stayed in January 2024
Reviewed: December 27, 2023
Joan
United States of AmericaGreat Location, convenient to major attractions.
Stayed in November 2023
Reviewed: December 27, 2023
Gwendolyn
United States of AmericaOld property. Need to update bathrooms.
Convenience to Gatlinburg strip.
Stayed in December 2023
Reviewed: December 21, 2023
Gloria
United States of AmericaHard to see turn off from Main drag. The toilet in our room made a high pitch scream with every flush. Need list of tv channels and maybe restaurants that deliver to hotel.
Easy parking.. Great location. Nice large room
Stayed in December 2023
Reviewed: December 19, 2023
Francklin
United States of AmericaHaven't bacon in the break fast
All
Stayed in December 2023
Reviewed: December 14, 2023
Paul
United States of Americalocation of room
Room was clean but overlooked a parking lot. Breakfast was good
Stayed in September 2023
Reviewed: December 9, 2023
Stephen
United States of Americano clock in the room.
Staff very friendly and polite. Breakfast was good with a great selection. Large clean room and comfortable beds.
Stayed in December 2023
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