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7025 Northeast Alderwood Road, Portland Airport Area, Portland, OR 97218, United States of America
January 6, 2016
January 4, 2016
눇It was everything I expected and nothing I didn't
January 1, 2016
눉Cable TV failed daily & nightly, needing to be reset by hotel staff each time. After the 2nd time in 24 hours, they taught us how to reset it ourselves. The technique worked only sometimes. Very uninspiring hot breakfast. Bland-tasting scrambled eggs, on the par of a lower quality hotel chain. Sausages were not tasty, either. Tasteless pancakes with pre-packaged syrup (McDonald's breakfasts taste better). Cheap toilet paper. Fine for guys, but less ideal for women. I've stayed at Country Inn & Suites hotels before and been very pleased with the amenities and breakfasts. (The Sunnyvale, CA, hotel in the San Francisco Bay Area does a particularly fine job.) This Portland hotel was the exception. On top of all this, the main water line ruptured our last morning in Portland, flooding at least 3 guest rooms, including ours. The entire building's water supply was then turned off to stem the flood. When we checked out, the front desk staff was clueless about the rupture. (They were also clueless [or playing ignorant] about the ongoing cable TV issues.) We had to ask for a discount to compensate for the inconvenience of being flooded out and, even then, only $30 was taken off the bill. Given that our room was completely flooded, with heavy middle-of-the-room waterfalls (literally!) in the bathroom, hallway, and over one of the beds, with a lake forming on said bed and the floor, this seemed insultingly small. I won't be going back to this hotel and I can't recommend it to anyone else, either. This particular hotel is clearly focused on cost-cutting, not on offering a welcoming, quality experience.
눇Comfortable beds. Clean rooms. Reliable internet access. Friendly, personable evening staff (front desk and maintenance, both).
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