100 Southborough Drive, South Portland, ME 04106 , United States
#5 of 16 hotels in South Portland
Guests' ChoiceBased on 100 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.5
Staff
9.0
Value for money
7.8
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End of dialog contentReviewed: 15 November 2023
Nancy
United StatesI was traveling with a friend and reserved the handicap accessible room with a shower specifically. When the desk clerk saw us she just changed our room to two beds with a tub. I am not physically able to get in a tub. My friend asked them to verify we would be in the room with the shower. That's when she fessed up about trying to change our room. Customers expect to have the room they reserved. Every disabled person is not the same and they know their own capabilities and they reserved the specific room according to their individual needs.
The roll in shower in the handicap accessible room.
Stayed in September 2023
Reviewed: 7 November 2023
Lisa
United StatesThe location is so convenient, right off the highway, but you could not hear traffic from the room. All front desk staff was friendly and accommodating. The room was very clean with plenty of towels provided.
Stayed in November 2023
Reviewed: 15 October 2023
Brenda
United StatesNo continental breakfast. For what they charge they should provide breakfast
Clean, rooms comfortable
Stayed in October 2023
Reviewed: 2 October 2023
Gerald
United StatesNicely appointed room, spacious and updated condition. Transportation to airport in comfortable vehicle by a friendly, experienced driver.
Stayed in September 2023
Reviewed: 25 August 2023
Leary
United StatesBreakfast was good. Nice relaxing start to the day.
Stayed in August 2023
Reviewed: 19 August 2023
Carol
United StatesI asked for a quiet room and was assured the room assigned would be. It turned out to be on the highway side with traffic sounds late onto the evening. Over all for the price I paid I felt disappointed.
The staff and convenience of location were good.
Stayed in August 2023
Reviewed: 18 August 2023
Richard
United StatesI was disappointed to hear that the hot tub was broken, but to be fair, it’s on the website. I didn’t see it.
Close to the airport and 20 min from Portland.
Stayed in August 2023
Reviewed: 14 August 2023
Mary
United StatesWhen I checked in, the hotel had no record of my reservation. Luckily there were rooms available. I liked the accommodations but will not use Booking.com again. What went wrong, I was getting confirmation emails.
When I checked in, the hotel had no record of my reservation. Luckily there were rooms available. I liked the accommodations but will not use Booking.com again. What went wrong, I was getting confirmation emails.
Stayed in August 2023
Reviewed: 31 May 2023
William
United StatesBusiness Center not in operation
Stayed in May 2023
Reviewed: 5 May 2023
Savannah
CanadaThe only (minor) things we didn't like were addressed quickly and fairly by the hotel.
Great location, lots of parking, nice size rooms that are well decorated, comfortable bed.
Stayed in April 2023
Reviewed: 24 April 2023
Cathy
United StatesNot having a breakfast buffet was by far the biggest disadvantage - it made the total room rate quite high to have to go out to eat. There were some options being served downstairs, but they were of little use to us.
The room size and layout were very good.
Stayed in April 2023
Reviewed: 30 December 2022
Sharon
United StatesIt had no microwave.The TV wasn't good position to look at in bed.
The room was medium size.The bed was nice.I liked the extra table. The bathroom was spacey.
Stayed in December 2022
Reviewed: 16 November 2022
Fran
United StatesWe didn’t have breakfast
Stayed in November 2022
Reviewed: 6 July 2022
Lucy
United Statesnice property but very pricey no coffee in room
Stayed in July 2022
Reviewed: 6 July 2022
Teresa
United StatesCan’t think of anything.
The location was perfect as we had a very early flight out the next morning.
Stayed in July 2022
Reviewed: 15 June 2022
Frizzell
CanadaMost hotels nowadays offer a continental breakfast. This would have been great to have.
The room was so big and clean. The staff were amazing.
Stayed in June 2022
Reviewed: 7 May 2022
William
United StatesThe doors were designed such that they automatically slam shut. So we could hear doors slamming late into the night. The bed wasn't very comfortable, we could feel the springs. I thought there might be a breakfast of some kind included but there was just a Starbucks where you could order from a limited menu.
The staff was very friendly.
Stayed in April 2022
Reviewed: 21 April 2022
Brad
United StatesCafe' was not staffed
Stayed in March 2022
Reviewed: 7 April 2022
Chuck
United StatesIt would be nice to have regular maid service. I think it would probably get better if they were not so understaffed.
The bistro was good. Patrick serving the coffee and breakfast was fantastic, very friendly. Alice in the evening was super as well. She sometimes had to split her time between the Bistro and check-in but always kept a smile on her face.
Stayed in April 2022
Reviewed: 3 April 2022
Rose
United Statesthe only downside of the stay was the hot tub was closed as well as the lounge area.
Good location, nice rooms, great staff
Stayed in April 2022
Reviewed: 11 January 2022
Annmarie
United StatesThe suite is located on the corner by the highway and it was very noisy all night. Not much sleep. Would not stay in the suite again, needless to say , the hotel is wonderful.should not have suite on the corner with three roads and red lights
Did not eat there
Stayed in December 2021
Reviewed: 29 November 2021
Dianne
United StatesOur room was not cleaned, dirty towels still on the floor, beds unmade. I went down to the front desk for towels and reported this. We stayed two nights.
Stayed in November 2021
Reviewed: 4 November 2021
James
United Statesair conditioning unit was very loud to the point we needed to turn it off to sleep.
convenient location to airport. Clean accommodations. Friendly staff
Stayed in October 2021
Reviewed: 25 October 2021
William
United StatesPrice
Location Cleanliness Facility Staff
Stayed in October 2021
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