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5 Cabot Boulevard East, Langhorne, PA 19047, United States of America
August 14, 2016
눉No breakfast included. Have to pay for breakfast, which for the amount paid per night I feel should include at least coffee and bagels. Way too much chlorine in pool. Our eyes were burning before getting in.
눇Nice staff, Clean room, comfy beds and pillows, close to everything. They allowed us to check in early which was great. We were able to relax before heading to Sesame Place.
August 7, 2016
눉The room was booked for 2 adults and 4 children (which included 2 teenage boys). There was only 2 queen beds, the lady that appeared to be in charge of cleaning the rooms did provide 2 extra beds after I complained. I questioned the man at the desk how this was for 6 people and he said that there are only 2 rooms with couch beds and 2 queens. The biggest problem was that we could NOT take a shower because there was something wrong with the shower faucet in room 323. It could only be set to ice cold or scalding hot. NO warm or in between water at all. I told the man at the desk and he appeared to already know since he did not seemed concerned at all and then said the maintenance people would be up soon. They never came by checkout time.
눇Shuttle to Sesame Place
August 9, 2016
눉Staff was not friendly, too many people involved in one thing so I was not able to get a definite answer. Whenever speaking with a staff member, they would tell you something and after speaking to someone else, they tell you something else. The pool was not clean at all, breakfast was not good (eggs were dry, breads were cold). Requested a roll in bed and when called to confirm was told I would receive either a roll in bed or a sofa bed. According to Marriot, they did not have this noted and the roll in beds were all out for the night. One staff member said they would never put a roll in bed in the room because it is a fire hazard, another member said that's not true so they aren't sure why I was told that, the manager said it is a fire hazard, another member said it has been done in the past and it is not unheard of. Seven months pregnant and I ended up sleeping on the floor because of their mess up. Finally spoke to someone who promised a discount for the error and when I came home and checked my receipt and total, the discount promised turned out less. When I called to get a refund I was told that because we paid cash there was nothing they could do. Awful experience and would not recommend this hotel! Lots of others in the area that I will consider in the future.
눇The lobby and room was clean
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