3615 South Airport Road West , Traverse City, MI 49684, United States
#27 of 33 hotels in Traverse City
Guests' ChoiceBased on 33 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.1
Facilities
8.5
Staff
8.6
Value for money
7.1
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Showing 1 – 25
Reviewed: 27 March 2024
Megan
United Stateshot tub not working
friendly staff
Stayed in March 2024
Reviewed: 24 July 2023
Robert
United StatesBeautiful decoration of the room and property!
Stayed in July 2023
Reviewed: 21 June 2023
Kelly
United StatesClean and updated Lobby. Staff was very friendly.
Stayed in June 2023
Reviewed: 2 January 2023
Megan
United StatesBed, room, staff
Stayed in January 2023
Reviewed: 13 June 2023
Lynda
United StatesDidn’t like the bathroom sink outside of the shower area. Would prefer it to be enclosed by a door
Room was very clean and comfortable
Stayed in June 2023
Reviewed: 8 August 2022
Xiang
United StatesStayed there a few weeks ago with 2 rooms for 5 days to drop off my daughter to art camp...first time to stay in courtyard in this area and it went ok. Then came back yesterday to pick up my daughter and booked room for one night. I drove to hotel straight from airport around 11:45am to make sure no surprises. A lady name Nichol told me no worry and everything will be ready by the time I go back. After picking up my daughter after her final orchestra in the evening we went back to hotel and two different ladies at front told me all rooms were out and their manager picked me and sent us to best western "for free night". When I told them my earlier stopping by and confirmation from Nichole ...the manager on duty told me she doesnt know nothing with a cold face. And I asked why me and she said may be because of my lower status(?!!) SERIOUSLY? ! This is how your employees get trained to handle customers?? I travel around world and stay in many hotels each year..this disappointing experience is rare to find. Plus...not even a single sorry throughout the entire communication...should I thank you for screwing up my booking and then throw me into a cheap hotel 5 miles away "for free"??? Next year my daughter will be back to interlochen with friends again. We will avoid this hotel with friends.
Stayed there a few weeks ago with 2 rooms for 5 days to drop off my daughter to art camp...first time to stay in courtyard in this area and it went ok. Then came back yesterday to pick up my daughter and booked room for one night. I drove to hotel straight from airport around 11:45am to make sure no surprises. A lady name Nichol told me no worry and everything will be ready by the time I go back. After picking up my daughter after her final orchestra in the evening we went back to hotel and two different ladies at front told me all rooms were out and their manager picked me and sent us to best western "for free night". When I told them my earlier stopping by and confirmation from Nichole ...the manager on duty told me she doesnt know nothing with a cold face. And I asked why me and she said may be because of my lower status(?!!) SERIOUSLY? ! This is how your employees get trained to handle customers?? I travel around world and stay in many hotels each year..this disappointing experience is rare to find. Plus...not even a single sorry throughout the entire communication...should I thank you for screwing up my booking and then throw me into a cheap hotel 5 miles away "for free"??? Next year my daughter will be back to interlochen with friends again. We will avoid this hotel with friends.
Stayed in August 2022
Reviewed: 10 February 2022
Heidi
United StatesThe pool wasn't working so we had to make other plans for our Saturday. The hotel couldn't offer a discount because we booked through booking.com. This is the second time we had issues with a hotel and couldn't do anything to remedy the problem since we booked through this site. We will not use booking.com ever again.
Staff was very friendly.
Stayed in February 2022
Reviewed: 17 July 2021
Case
United StatesWe arrived on a Sunday and left the next Friday. In that time nothing in the room was cleaned! There was a statement to us that the room would not be cleaned for three days because of a "staff shortage". But no apology was made and no reduction in the room rates was made.
Stayed in July 2021
Reviewed: 1 July 2021
Robert
United StatesClean the room
No breakfast. Too expensive.
Stayed in June 2021
Reviewed: 5 June 2021
Robert
United StatesOur room did not get cleaned. Had to ask for towels. For the price you pay this should not happen. Very disappointed.
Did not eat breakfast
Stayed in June 2021
Reviewed: 19 February 2024
Valeria
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 8 February 2024
Matthew
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 6 June 2023
Edward
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 12 December 2022
Cody
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 23 April 2022
Alex
United StatesThere are no comments available for this review
Stayed in March 2022
Reviewed: 1 February 2022
Jan
United StatesThere are no comments available for this review
Stayed in January 2022
Reviewed: 29 November 2021
Nick
United StatesThere are no comments available for this review
Stayed in November 2021
Reviewed: 29 August 2021
Lisa
United StatesThere are no comments available for this review
Stayed in August 2021
Reviewed: 11 August 2021
Lara
United StatesThere are no comments available for this review
Stayed in August 2021
Reviewed: 27 July 2021
Robert
United StatesThere are no comments available for this review
Stayed in May 2021
Reviewed: 9 May 2021
Lisa
United StatesThere are no comments available for this review
Stayed in May 2021
Reviewed: 4 December 2023
Cheri
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 29 September 2023
Hiedi
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 11 March 2023
Erin
United StatesThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
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