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5440 North River Road, Rosemont, IL 60018, United States of America
October 16, 2015
눇We only stayed overnight while waiting for our international flight early the following day. I liked that it was located close enough to the airport and was also close to the mall (which was a plus for my wife). Checking in was painless and after a long drive we were pleasantly surprised and thoroughly enjoyed the rest, relax and recharge packet. Very thoughtful!
October 15, 2015
눉Room was a little noisy, could hear floor above.
눇Airport shuttle every half hour. Very handy.
October 15, 2015
눉Their airport shuttle was an absolute joke. I stood outside for almost an hour and they claimed it came every half hour. There is an inconsistency with shuttle time between the awful staff and the drivers. The hotel is old and tired looking and the lift area is especially bad. Staff were so unprofessional at breakfast and didn't know what to do. I wanted to order from the menu and at least three different waiters told me I can only eat the buffet. Although I specifically explained I would pay for it separately, they suggested I couldn't afford their $10 pancakes. Their breakfast buffet selection is also the poorest I've seen at an American hotel. At check in, they didn't even bother to let me know where the facilities were or ask if I needed help with my luggage. The staff look like they don't even want to be there. All together a really poor and depressing experience and I was looking forward to my stay there. Never again!
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