Reviews of Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2712 Southwest Freeway, Houston, TX 77098, United States of America
#320 of 429 hotels in Houston
Guests' ChoiceReview Score
Based on 220 hotel reviews
6.8Score breakdown
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Cleanliness
7.6
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Comfort
7.8
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Location
8.1
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Facilities
7.0
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Staff
7.8
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Value for money
6.9
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Free WiFi
7.5
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Reviewed: December 16, 2023
Mark
United States of America1 review7.0“Good”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like the fact that you charge $20 to park the vehicle but does not say anything on the website about an extra charge to park the vehicle tried to hit me up in the morning time before I checked out saying that the parking lot is owned by another company
Stayed in November 2023
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Reviewed: November 20, 2023
Shelley
United States of America12 Reviews3 helpful votes7.0“Average hotel, less than expected for the crowne plaza name but not a bad place.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s just a tired, older property with typical issues for an older property without the proper budget to maintain it to the standards of how you used to think of the Crowne Plaza name. Elevators all worked, though some didn’t have the display panel working anymore, others bounced and jerked more than they probably should. They’ve taken the time to print a professional sign and put it in a gold frame inside the elevator explaining that the display numbers don’t work, so be sure to check the floor when you get off. The parking garage doesn’t have an arm on the entrance gate so it’s not secure at all. The door from the parking garage into the building worked sometimes but not every time. But it looked nice enough inside, the rooms were comfortable (though the TV is small) and the staff were all very nice and professional. My one complaint is that the soap dispenser by the sink was empty, as were the body wash and shampoo in the shower. That’s clearly an oversight of housekeeping, but it all was fairly clean.
Staff were very nice, bed was comfortable.
Stayed in November 2023
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Reviewed: October 6, 2023
Claudio
Mexico1 review8.0“Nothing yo Say”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
No atention.
Its old, and with any attention for price , its a little expensive, but its fine. It could be better, i would look for other option next time .
Stayed in September 2023
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Reviewed: September 10, 2023
George
United States of America2 Reviews7.0“It was ok”- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
They wanted u to smoke in the trashy garage
The room was nice
Stayed in August 2023
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Reviewed: August 20, 2023
Harold
United States of America1 review8.0Very Good- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Location and parking
Stayed in August 2023
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Reviewed: August 17, 2023
Nick
United States of America14 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 1 night
- • Submitted from a mobile device
Early check in was not available.
This hotel is being renovated and is much nicer than our last stay 5 years Overall, a clean, large, comfortable room.
Stayed in July 2023
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Reviewed: August 17, 2023
Abul
Bangladesh1 review7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Location
Stayed in August 2023
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Reviewed: July 30, 2023
Jorge
United States of America11 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like there wasn’t any notice of parking was extra. Other than the fact I had to pay extra for parking it was great.
Great ambiance, very comfortable.
Stayed in July 2023
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Reviewed: July 17, 2023
Jamie
United States of America13 Reviews8.0“Very enjoyable stay and would come back again!”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
It was much better experience than before. Looks like management was taking care of the upkeep of the hotel.
It was very close to the events that we were attending.
Stayed in July 2023
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Reviewed: July 13, 2023
Andrew
United States of America1 review6.0“Not to Shabby”- • Couple
- • Premium Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Hidden costs
Decent bed, good sized rooms
Stayed in July 2023
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Reviewed: February 1, 2023
Tamaratina
United States of America1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Premium Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There was construction/ remodeling going on at the check in area. Booking.com has this as free parking and free breakfast but it wasn’t so when we checked in.
Breakfast was cold but staff was super kind to reheat for us. The staff at the restaurant were my favorite part of my stay
Stayed in January 2023
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Reviewed: November 10, 2022
Henrietta
United States of America35 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 1 night
- • Submitted from a mobile device
change the name so it is not so similar to the one west of here. we went to the wrong location and I was told this happens often with others too. construction paper in lobby. lobby was not as clean, bright, and fresh as the other crown plaza we went to by mistake. elevator in poor condition unable to get a person on the phone before arrival
staff ..Angel was very nice. room was clean and inviting
Stayed in November 2022
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Reviewed: September 12, 2022
Mauricio
Mexico7 Reviews8.0“Everything was good except the charge for parking lot, We found it unreasonable”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
it is unbelievable that they charge for the parking yo guests!! $25 usd per day!!
the room was renewed and very confortable
Stayed in September 2022
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Reviewed: August 21, 2022
Alicia
United States of America2 Reviews7.0Good- • Leisure trip
- • Group
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
I would have given you
Stayed in August 2022
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Reviewed: August 15, 2022
Kaitlyn
United States of America2 Reviews8.0“The front desk staff especially the older gentleman on night shift at the front desk was excellent.”- • Leisure trip
- • Family with young children
- • Premium Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The food inside the hotel was not the best but sub par.
My request for a high floor was meet and a left item very precious to me was tagged and kept to return to me!
Stayed in August 2022
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Reviewed: August 8, 2022
Michelle
United States of America4 Reviews1 helpful vote8.0“Clean and friendly”- • Leisure trip
- • Family with young children
- • Premium King Room
- • Stayed 1 night
- • Submitted from a mobile device
Didn’t know we had to pay an additional $25 to park. And it was difficult to get into and out of the parking garage.
Clean.
Stayed in August 2022
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Reviewed: August 8, 2022
Lee
United States of America1 review1 helpful vote7.0Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The construction, elevators and the parking garage limitations.
The room was updated and comfortable.
Stayed in August 2022
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Reviewed: July 19, 2022
Sebastian
Mexico14 Reviews1 helpful vote8.0“Good choice”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Maintenance of rooms could use improvement, can be difficult to reach the hotel in advance by phone
Very nice staff, solid internet connection, comfortable beds (renovated rooms), microwave, fridge, coffee maker, bathtub
Stayed in July 2022
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Reviewed: July 4, 2022
April
United States of America1 review7.0“Good”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Only working ice machine was on 17th floor
Room was great
Stayed in July 2022
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Reviewed: June 23, 2022
Jacqueline
United States of America4 Reviews8.0“Good for a quick stop stay.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
the elevators from the parking lot didn’t work so you had to walk to the lobby every time to take the elevator inside. Shower had no hot water.
Location and room size was good.
Stayed in May 2022
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Reviewed: June 18, 2022
Gajdusek
United States of America4 Reviews8.0“Very good for what we needed.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
Shower was very cold, but they fixed it right away.
Large, quiet room, nice comfortable bed
Stayed in May 2022
-
Reviewed: June 12, 2022
Jamie
United States of America13 Reviews6.0“Nice room and great location; however, no valet/staff help with luggage”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 1 night
- • Submitted from a mobile device
No valet parking or help with the luggage. For the location, a disappointment for not having that.
The LOCATION to the event we were going to. In addition, the room was spacious and nice.
Stayed in June 2022
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Reviewed: June 7, 2022
Matthew
United States of America8 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
You have to pay for parking. Big turn off, it’s not even downtown they should not charge for parking unless you valet
Stayed in May 2022
-
Reviewed: May 30, 2022
Mike
United States of America1 review7.0“a decent place to sleep and a moderate price, and not much more. nice enough employees, though.”- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
$25 a night to sell -park and the elevator in garage was out if service, according t the door man. so I paid $35/night to valet park!!! it was a pretty soulless place. mediocre selection of snacks for sale in the lobby
decent price; very good Wi-Fi; comfortable bed.
Stayed in May 2022
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