Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Florida hotel reviews
  4. Jacksonville hotel reviews
  5. Reviews of DoubleTree by Hilton Jacksonville Riverfront, FL

Reviews of DoubleTree by Hilton Jacksonville Riverfront, FL 4 stars

1201 Riverplace Boulevard, Jacksonville, FL 32207, United States

#105 of 157 hotels in Jacksonville

Guests' Choice

Review score

Based on 936 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    8.6

  • Facilities

    6.9

  • Staff

    8.0

  • Value for money

    6.4

  • Free WiFi

    7.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 24 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Riverfront
    • Stayed 1 night
    • Submitted via mobile

    A/C heather, we have troubles at the room

    Lovation

    Stayed in February 2024

  • Reviewed: 1 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Bath tub and sink had a slow drain, room wasn’t cleaned properly

    Location

    Stayed in February 2024

  • Reviewed: 22 February 2024

    6.0
    Rooms were falling apart
    • Leisure trip
    • Couple
    • Queen Room with Roll-In Shower - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Everything was literally broken.

    The location

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Restaurants and bar didnt open til 4 PM on a Saturday

    Location

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Riverfront
    • Stayed 1 night
    • Submitted via mobile

    Out of date room

    River view

    Stayed in February 2024

  • Reviewed: 21 January 2024

    7.0
    It was comfortable
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    N/a went straight to bed long night then woke up and headed out again

    Not sure went straight to bed or was very late when arriving to hotel.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    8.0
    Fine
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The none private/ private balcony

    I asked for a private balcony but I could see other rooms and balconies... wasn't that private... I adjusted to what I had

    Stayed in January 2024

  • Reviewed: 15 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Inside the room seemed very dated. The balcony door was a struggle to get open. No refrigerator or microwave in the room.

    The location and the restaurant

    Stayed in January 2024

  • Reviewed: 3 January 2024

    6.0
    Very disappointing.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    How old and inefficient the hotel was to be a Hilton. The hotel has so much potential and it was very disappointing. Doors slamming, you can hear everyone around you and the people on the steeets from the 6th floor.

    We did not have breakfast

    Stayed in January 2024

  • Reviewed: 23 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was by elevator and vacuuming during early hours

    Accessibility to downtown, Ruth Chris, sip and stroll on the night of check in, silent disco to follow that evening

    Stayed in December 2023

  • Reviewed: 21 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No coffee in morning included

    Nice location

    Stayed in November 2023

  • Reviewed: 12 November 2023

    8.0
    Doubletree Hilton it's a decent spot being poorly managed, where's Paris? Needs more in rooms
    • Leisure trip
    • Family with young children
    • Junior King Suite
    • Stayed 1 night
    • Submitted via mobile

    No roomservice, don't leave a request, I requested a single red rose be placed on a pillow and could not get one and wasn't even acknowledged about my request. Luxury means doing whatever the consumer finds luxurious so tighten up on requests especially reasonable ones.

    The view from the fifth floor is really breathtaking. 👌 the Hyatt Regency across the river has an advantage on this spot though. The facility is just old at the Hilton and could definitely use a face-lift to bring in to the now. It was nice but a name like Hilton should make it beyond nice the lobby is the greatest feature. Time to put some money into this doubletree that could be branded a better Hilton being it's location right on the Riverwalk. Do something quick Hilton before you get run out of town. Knock that old dilapidated building down and build an even taller Hilton premier resort and it will work there is money in Jax stay cations are becoming more popular and the river needs a fine resort. Oh yeah could may have broke our spirits some but cmon with the lack of room service bring back room service asap. It's time to go back to normal and no roomservice is not normal so please bring back all night dining and roomservice and stop charging for the breakfast greed brought down Rome not competition, stop with the greed and get back to hospitality!!

    Stayed in November 2023

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Riverfront
    • Stayed 1 night
    • Submitted via mobile

    Parking and rooms need updating

    Excellent Customer service and riverview was nice

    Stayed in November 2023

  • Reviewed: 30 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Riverfront
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are dated. Needs a refresh! The bathrooms and carpets especially.

    Location was great. Food was good.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Riverfront
    • Stayed 2 nights
    • Submitted via mobile

    Bathtub/shower looked old

    Stayed in October 2023

  • Reviewed: 23 October 2023

    7.0
    My stay was ok for the weekend
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Riverfront
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that there wasn’t a microwave or mini fridge in the room

    The property was close to downtown

    Stayed in October 2023

  • Reviewed: 6 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Riverfront
    • Stayed 1 night
    • Submitted via mobile

    Maids woke us up to EARLY and came twice before check out room cost entirely to much for aggravating house keepers

    Balcony over the river

    Stayed in October 2023

  • Reviewed: 25 September 2023

    8.0
    It was enjoyable.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    The room did not have a fridge, or microwave; normally Hilton carries these amenities. The hotel bar is small and it closed at 9 p.m.

    The room was nice and the location to bars/restaurants within walking distance.

    Stayed in September 2023

  • Reviewed: 24 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms are very old and should be renovated. The room was very clean, but you do not feel comfortable even for taking a shower because of the bathroom

    The staff is amazing

    Stayed in September 2023

  • Reviewed: 19 September 2023

    6.0
    Overpriced for the state of the hotel but the view from your balcony is fantastic.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The hotel needs to be remodeled. The rooms are completely worn out….carpet, paint and doors all need to be replaced.

    The view is amazing!!! The pool area is huge, way bigger than the pictures show. Also, the access to the Riverfront area was awesome.

    Stayed in September 2023

  • Reviewed: 13 August 2023

    8.0
    It was not good for me.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    My first room looked dated. The balcony door wasn’t working , they switched the rooms and the bathroom looked like it wasn’t clean writing was on the glass in the shower. So that tells me that they didn’t properly clean the shower. I bought my own cleaning supplies and I cleaned and wiped some the room. The AC unit wasn’t working properly and it leaked so the carpet was WET….

    Location to most things we wanted to do

    Stayed in August 2023

  • Reviewed: 8 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Riverfront
    • Stayed 1 night
    • Submitted via mobile

    The price for the room was too much. Because this hotel needs to be updated drastically. And the fact that I'm paying that much. And still don't have a microwave and a refrigerator I won't be staying there unless they make upgrades.

    The view

    Stayed in July 2023

  • Reviewed: 5 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The environment

    Stayed in July 2023

  • Reviewed: 26 July 2023

    7.0
    Overall it was a great experience with a wonderful location. Staff was great but expected a little m
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    No chairs on or for the balcony. Some blemishes that requires a little more attention. A poolside bar but was only used for storage.

    Room was good needs some TLC. City view balcony without any patio chairs. Location was great.

    Stayed in July 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!