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430 Duval Street, Key West, FL 33040, United States of America
July 10, 2016
눉From start to finish the staff were rude , not helpful and awkward . Would be better having the bar tender check us in then any of the front desk . I would rather stay in my car then stay there again . Could not help us check in , or give wifi or show us to our room . When queried a double charge on my card , the excuse was the system needs to get a higher total bill before midnight . Luckily the manager was there to fix our problems . Pool is small , hotel is old , staff were terrible , rooms did not fit 2 suitcases in . Would not recommend this to anyone
눇Great location nice buggy to take you too the southern point of Miami .
July 7, 2016
눉Roof Top Bar gone. Dirty wall in bathroom, Room 313. Problems with toilet. Locked doors to make pool area access less convenient. No real entertainment or eating options available in the hotel. Ice only available in the first floor bar or via room service. This hotel has become more concerned with creating an upscale image than providing comfort and convenience to its guests.
눇Having stayed in this hotel numerous times over the last 40 years, yes 40, I found the changes made by the current management over the last few years disappointing. They lost the Key West feel and replaced it with nothing of significance.
July 8, 2016
눉The air conditioning wasn't blowing to our liking in room 262. We like it cold at 70 degrees and it just didn't seem like it was blowing hard enough. But that's minor and we didn't take the time to complain about it. All in all, we will be coming back!
눇The hotel has a great location right in the middle of all the action but our room was quiet. Staff was very polite and attending. Our room was beautiful and the king bed was very comfortable. We drove to the keys by motorcycle and the valet was very accommodating, assuring us that the parking is gated. The happy hour at the lobby bar was intriguing :)
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