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1 West Street, Pittsfield, MA 01201, United States of America
August 14, 2016
눉Dog bed, bowls and treats were not included with the $50.00 dog fee. The carpets were worn and dirty. Why do hotels still have carpets anyway - they just attract all sorts of dust, mold and dirt. The tub could use a hand shower. I have called 3 times to ask about some clothing I forgot in my room and no one got back to me on it.
눇24 hour availability of staff, ease of parking, central location, spa services on premise, pool, breakfast, dog friendly, lemonade and cookies in the afternoon, black out curtains in rooms, sleep amenities, great wifi.
July 29, 2016
눉The fan blows directly onto the desk area so it was not well thought out as far furniture placement. During the night the AC fan was so loud I had to shut if off and was hot. Some loud noise in the walls or floors all night long was annoying, probably duct work. Oh, well.
눇the bed and pillows were comfy, the room was super clean and very well appointed. Very friendly staff, and a great morning buffet was included, fresh fruits and omelets, we needed that!
August 2, 2016
눉Breakfast food was a disappointment. Scrambled eggs stiff and tasteless (not real eggs). Oatmeal was soupy. I wouldn't eat there again. The cocktail bar was pleasant enough but the wooded edges were sticky, like they hadn't been washed in a long time. Also, the cleaning staff got on an already crowded elevator and pushed all the guests back so they could fit in with their cleaning items and luggage trolley.That was really bad. And a man had a cane and had to lean against the wall. The staff didn't seem to care they were crushing us. No way for the staff to treat hotel guests! I wanted to buy a newspaper on Sunday morning and the woman at the front desk told me they had sold out both the BostonGlobe and Berkshire Eagle. By 8 am? She was making that up.
눇Bed was very comfortable, firm but easy on the back and legs. Excellent bedding. Wait staff at breakfast were very attentive and had a warm welcoming attitude. Bartender, very friendly.
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