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  5. Reviews of Crowne Plaza Times Square Manhattan, an IHG Hotel

Reviews of Crowne Plaza Times Square Manhattan, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1605 Broadway Avenue, New York, NY 10019, United States of America

#273 of 413 hotels in New York

Guests' Choice

Review Score

Based on 3719 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.5

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2024

    8.0
    Great for stay at Times Square. Lots of bars, restaurants , shops all on the door step.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Square View - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    If In bar you had to go to floor 4 for the bathroom, which isn’t good if the lift is busy.

    Right on time square. Good size bedroom. Two double beds. Central to shops, bars, restaurants. Quick walk to Central Park.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Great hotel, very central
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Dud not refill coffee or body wash

    Very central

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Traditional King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I was disappointed to see that the lobby restaurant and bar still had limited hours. We were hoping that it would be running normal hours.

    I really liked the central location and the staff was friendly and helpful. I also thought the room was a good size and very clean. And I really enjoyed the bed.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Traditional King Room - Non-Smoking
    • Stayed 4 nights

    The lightning of the room is poor. Also I would have appreciated more storage furnitures to put my clothes.

    Nice location close to Times Square and Central Park, well accessible with the subway, no noise in the room.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    7.0
    Great location but there is room for improvement
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was cold. The only resolution was to provide a small space heater. Also, breakfast was supposed to be included but was not available

    Location View from room

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    I will still stay here again.
    • Leisure trip
    • Couple
    • Traditional King Room - Non-Smoking
    • Stayed 2 nights

    When I called the day before my arrival, I spoke with someone asked if thy had room service. That person told me that they do. When I got there, there was NO room service. Also, there was no refrigerator. I had to keep going to the ice machine so I can keep my drinks cold during the middle of the night. Other than that, I had a great time. I will still come back to stay. I wish they had kept the pool.

    Every thing was fine.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    good experience, wouldn’t necessarily pick again
    • Business trip
    • Solo traveler
    • Traditional King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The non-responsiveness and impersonality of staff & services.

    The room was as such great and clean. However, the curtains (blinding ones) didn’t close properly, the bathroom main lamp died, when calling guest services, no one picked up the phone after letting it ring more than a long time. Location great for tourism (broadway theaters).

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Good theater location. Comfortable room - not the usual tiny spaces of many NY hotels. Reasonable.
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    What is the $35/per night service fee? A fridge in the room would have been helpful. Couldn't really open the window beyond a fraction and then couldn't close it! Faucet dripped

    Comfortable room - not the usual tiny spaces of many NY hotels. Reasonable.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Front dest lady was rude when my kids ask them water. While stating said water will be served to your room but not fulfilling that commitment.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Relaxing and much needed solo birthday trip
    • Leisure trip
    • Solo traveler
    • Traditional King Room - Non-Smoking
    • Stayed 1 night

    The room appeared to have water issues. There was a pocket of water behind the paint below the window. There was also water droplets gathered along the top of the wall above the window. The window curtain wouldn't open wide enough to see Times Square on the right side.

    The view and location was amazing! The room was clean and comfortable and quiet. Steps away from Broadway show (Hamilton).

    Stayed in February 2024

  • Reviewed: March 12, 2024

    9.0
    Highly recommend for short stay in New York, great access to any part of Manhattan.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Square View - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel starting to show age

    Great location right at the Times square, clean, spacious room and great value.

    Stayed in February 2024

  • Reviewed: March 12, 2024

    7.0
    perfect location and one just has to ignore the downsides.
    • Business trip
    • Couple
    • Traditional King Room - Non-Smoking
    • Stayed 5 nights

    window didn't fit very well at all, and a severe draft blew it open late on the windy Sunday night March 10th at 10pm. Had to send for a maintenance guy to come and sort it out! faucet dripped constantly and the extractor fan in the bathroom didnt work. Too crowded in the public areas all the time so it felt less like a smart hotel and more like an airport.

    location, comfort of the bed, size of the room and the general sense of ‘occasion’ that goes with being there.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Comfort in the center of it all
    • Leisure trip
    • Couple
    • King Room with Square View
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect location for Broadway and times square. Excellent view of the square.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    We didnt get to have early check in due to system failure. Same thing happened twice when we came back to the hotel after few weeks. Wondering whether early check in is available in this hotel after all.

    The Location is very convenient. Right in the middle of Times Square The price is pretty good considering the location.

    Stayed in February 2024

  • Reviewed: March 10, 2024

    8.0
    Great customer service
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Great customer service

    Stayed in March 2024

  • Reviewed: March 7, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Traditional King Room - Non-Smoking
    • Stayed 2 nights

    Only wet amenity in bathroom

    No breakfast included

    Stayed in March 2024

  • Reviewed: March 7, 2024

    7.0
    Stay was ok. Location was great. Rooms dated
    • Leisure trip
    • Couple
    • Traditional King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms need updating

    Check in was was long. Wait time was excessive.

    Stayed in February 2024

  • Reviewed: March 6, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Standard Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Unbeatable location

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Third visit to the big apple!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Square View - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The escalator from ground floor to lobby was switched off in the evening, meaning that if the one elevator was busy, you had to walk up the escalator. Although rooms are fairly soundproof, nothing can prepare you for when some guests have multiple rooms and decide to run back and forth, knocking doors all night. Fortunately for us, we were travelling home the next day and only had to endure it for our last night. But we do not blame the hotel for that issue, it was just the other guests.

    Location and views! For the price I paid, for a room with 2 large double beds, with a view of the square... (see photo) This was an absolute steal!! Spacious and clean room, with two very comfortable beds and everything we needed for a long 4-day stay. And the view was exactly how I imagined it to be, from the 17th floor looking down on the heart of Times Square. Amazing!!

    Stayed in February 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Square View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No mini fridge or microwave in room.

    Location, clean, adjoining rooms, Friendly staff , view

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    If you have a short stay, that's the place to be.
    • Leisure trip
    • Solo traveler
    • Standard Room - Non-Smoking
    • Stayed 3 nights

    The rooms are a bit outdated for the price of the hotel.

    Location was amazing, it's in the heart of Times Square. I was in a higher room so was not so noisy due to the region. Good facilities.

    Stayed in February 2024

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Seemed cafe closed often. Front desk staff a bit snippy

    Location, safety

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Central location in an average hotel
    • Leisure trip
    • Group
    • Traditional Double Room with Two Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Was offered an upgrade that then didn’t happen. Lower floor was very noisy. No restaurant but plenty of restaurants close by. Hotel could be cleaner. Check in staff boarded on rude did not seem to be happy that we were there.

    Very central location, walking distance to many attractions and easy access to transport for everything else.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and City View - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The property was excellent

    Stayed in March 2024

Showing 1 - 25

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