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4981 28th Street Southeast, Grand Rapids, MI 49512, United States of America
January 3, 2016
December 28, 2015
눉We were given a room across from the maintenance room, and from 10pm until midnight the door kept slamming. When we asked the maintenance person what was going on we were given attitude and told that there was nothing they could do. We went to the front desk and were switched to a different room. This room was bigger however there was beard trimmings on the sink, and the bathroom didn't seem to be cleaned. The second night, the maintenance staff were vacuuming hallways, and cleaning carpets while people were trying to sleep. There were people coming in and out of the hotel all night, yelling up and down the halls. At checkout, we waited a few minutes for someone to help us. The front desk person was sitting on the couch in the lobby playing on their cell phone. They looked up asked if we were checking out and told us to just leave the key on the counter as we were "all set". The customer service, and cleanliness of the hotel really need to be worked on.
눇The location was very central to everything we needed
December 23, 2015
눉The website led us to believe there would be a hot tub in the standard rooms. Such a disappointment when we got there to find out there was an additional charge to get what was advertised!! That was the only reason we chose this hotel for our stay.
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