3910 National Park Hwy, Carlsbad, NM 88220, United States
#17 of 23 hotels in Carlsbad
Guests' ChoiceBased on 193 hotel reviews
7.1Cleanliness
7.4
Comfort
7.5
Location
8.1
Facilities
7.0
Staff
8.1
Value for money
7.1
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 January 2024
George
United StatesDecent breakfast. Super comfortable bed. Good location to get to caverns.
Stayed in January 2024
Reviewed: 3 January 2024
Thea
United Statesway too much chlorine in the pool and hot tub
Stayed in December 2023
Reviewed: 11 November 2023
Kevin
United StatesMaintenance on fixtures could be better. But room was clean and comfortable.
Price was not bad compared to others in the area.Clean and comfortable. Staff was very professional.
Stayed in November 2023
Reviewed: 13 October 2023
Chavez
United StatesThe carpet in the rooms was disgusting. My sons foot was BLACK from walking in the room for 30 minutes.
Location
Stayed in October 2023
Reviewed: 7 October 2023
Edward
United StatesWorn out
N/A Front desk staff are very friendly and professional
Stayed in October 2023
Reviewed: 31 July 2023
Elizabeth
United StatesOur visit to Carlsbad was to go to the Caverns. The location was best for me. Also- the room was nice and cool our whole stay.
Stayed in July 2023
Reviewed: 26 July 2023
Carolyn
United StatesClassic motel with lots of transient workers hanging in the parking lot in the evening time. No grassy space for the pup, but ours will go anywhere, including the gravel spaces, so wasn’t an issue for us.
Perfectly fine establishment where my husband and I crashed for the night with our dog before checking out Carlsbad and Guadalupe National Parks. Had all expected amenities and breakfast was decent, though nothing gourmet. AC worked great. Staff was friendly and helpful at the front desk. Would happily stay again for the price.
Stayed in July 2023
Reviewed: 26 June 2023
Oden
United StatesNot very clean and unrepaired water damage in bathroom
Location was good for visiting the National park
Stayed in June 2023
Reviewed: 31 May 2023
Face
United StatesThe room could use some care and fixing broken fixtures and the floors in the room we were in they were a little sticky so we had to stay in shoes
Provided everything state in the booking details… decent breakfast great staff other guests were all kind and respectful
Stayed in May 2023
Reviewed: 4 February 2023
Jerold
United StatesThis property is in desperate need of new beds. Honestly, my back and hips are still sore three days later. The whole place is a bit tired and dated but the beds were awful.
Location was good. Good water pressure in the shower.
Stayed in February 2023
Reviewed: 2 January 2023
Adrianna
United StatesIt was a smidge more expensive than I would have anticipated, but nothing terrible.
The manager kindly moved our room when the first one smelled strongly of smoke (being next to a smoking room). As we were traveling with our dog, we also appreciated the rooms opening to the parking lot, rather than into a hallway.
Stayed in November 2022
Reviewed: 29 December 2022
Joshua
United StatesWalls were paper thin. Could hear everything neighbors were saying and their TV crystal clear. Had to call them past midnight to politely ask them to quiet down.
Breakfast was quite good for a motel. The indoor pool was a nice addition, although I wish I had paid attention to the fact that they had one in advance, as I didn't use it.
Stayed in December 2022
Reviewed: 17 September 2022
Donald
United Statesstaff didn’t pay close enough attention to breakfast items.
large, clean room. location was good for us.
Stayed in September 2022
Reviewed: 13 September 2022
Cheryl
United Statesants and roaches and in the room. musty smell
location
Stayed in September 2022
Reviewed: 9 September 2022
Steve
United StatesYour rate is the same as La Quinta, but they are much newer !
Stayed in September 2022
Reviewed: 25 July 2022
Glenn
United StatesBathroom facet needed repair
Did not make breakfast
Stayed in July 2022
Reviewed: 21 July 2022
Brian
United StatesThe fridge wasn't functioning well, and not all of the normal breakfast options were available.
The location (for visiting Carlsbad Cavern) was good, the room was clean, and the beds were fine.
Stayed in July 2022
Reviewed: 21 June 2022
Jan
United Statesthe bed wasn’t very comfortable
clean and well supplied. the pool was nice
Stayed in June 2022
Reviewed: 16 June 2022
David
United StatesGrandsons loved it. Very clean, pleasant and nice variety of food.
Stayed in June 2022
Reviewed: 10 June 2022
Danny
United StatesExceeded expectations.
Stayed in March 2022
Reviewed: 4 June 2022
Rangel
United StatesThe rooms need to be clean and too much bleach in the hot tub bleached my suit and shirt
Both rooms where dirty. The carpet was dirty there was hairs all in both shower and on the toilet. They came and cleaned them and she was very very nice and cleaned them.
Stayed in April 2022
Reviewed: 31 May 2022
Megan
United StatesThe room could have been a little cleaner and the towels had hair from someone else on them. The pool also needed a good cleaning. Was a little foggy and seemed a little dirty.
Overall our stay was reallly good. The front desk was very accommodating to us needing extra towels, an extra blanket and pillow. They even gave us a list of food places that was even broken down into types of food which was very convenient!
Stayed in May 2022
Reviewed: 30 May 2022
Jeremiah
United StatesBreakfast could've been alot better. AC smelled musty w/ a hint of fecal matter.
Staff were all courteous and helpful.
Stayed in May 2022
Reviewed: 23 May 2022
Olga
United StatesThe toilet didn’t flush right, had to use plunger constantly
Stayed in May 2022
Vielha, Spain
Joniškis, Lithuania
Stetten, Austria
Fuschl am See, Austria
Castres, France
Slave Lake, Canada
Nkudzi, Malawi
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content