11002 Northwest Freeway, Houston, TX 77092, United States of America
#398 of 431 hotels in Houston
Guests' ChoiceBased on 726 hotel reviews
5.3Cleanliness
6.0
Comfort
6.0
Location
7.0
Facilities
5.8
Staff
6.6
Value for money
6.3
Free WiFi
5.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 16, 2024
Gabe3030
United States of AmericaThe floor was dirty because the bottom of my feet were black and the toilet kept making noise.
I didn't insect bites
Stayed in April 2024
Reviewed: March 11, 2024
Taneka
United States of AmericaThe room had an odor, the TV didn't work, and there was some property damages inside the bath room.
When I entered the lobby it was clean and the representative was very pleasant.
Stayed in March 2024
Reviewed: February 26, 2024
James
United KingdomTerrible breakfast. Waffle maker out of order. Fruit juice out of order. Not even fresh fruit. Floppy bread. Americans - improve your motel breakfast offerings, I thought the UK was bad!!
Stayed in January 2024
Reviewed: January 29, 2024
Taylor
United States of AmericaI still have not received my deposit they took from me
It was clean an little
Stayed in January 2024
Reviewed: January 20, 2024
Jose
United States of AmericaO gerente é legal
Stayed in December 2023
Reviewed: October 20, 2023
Cynthia
United States of AmericaNo business center as advertised. No working juice machine ! With breakfast. Breakfast cleared too fast. Needed à since of toast, butter,jam,knife and spoon for yogourt. More coffee since no Milk or juice.🙄🙄
Rooms good, nice clean room, coffee maker , hair dryer in room . Breakfast could be better and broken juice machine, no coffee left over in lobby for guess in am!! Plenty parkin available. Pool outdoor. No business center, needed use computer for am. 😑
Stayed in October 2023
Reviewed: October 11, 2023
Francisco
United States of AmericaThe facilities looked poorly maintained, the room lacked cleaning in general, it smelled very bad, the sheets and pillows on the beds were dirty with stains, I had to put my own towels around the pillows and we slept on top of the bed without removing them. the sheets, I didn't want to see if they were hiding any animals
No comment 😐
Stayed in October 2023
Reviewed: September 26, 2023
Dominique
United States of AmericaThe towels had stains on them
Comfortable bed
Stayed in September 2023
Reviewed: September 10, 2023
Jayme
United States of AmericaRoaches and dirty
Great location
Stayed in September 2023
Reviewed: September 5, 2023
Jayme
United States of AmericaIt has roaches and it’s dirty and they still charge a 50 deposit incident charge
Good location
Stayed in September 2023
Reviewed: August 16, 2023
Veronica
United States of AmericaThe room was hot and there was a bug (roach) problem not too bad but still a problem.
We didn't have breakfast
Stayed in August 2023
Reviewed: July 31, 2023
Roberto
United States of AmericaNo privacy
Pretty basic
Stayed in July 2023
Reviewed: July 31, 2023
Larissa
BrazilThere was little cockroach in the room.
Stayed in July 2023
Reviewed: July 31, 2023
Tarra
United States of AmericaThere's a deposit of 100 dollars that you don't find out until you get there. It's an old hotel, the mirrors and in the bathroom are placed in the wrong height. We had to bend over to do our hair. The walls look nasty, some water damage paint looked bubbled, and the beds are very small for queen size. The back of the hotel made me feel like it was a trap hotel. All the traffic in and out all night. Pay the extra to stay at a safer cleaner hotel.
The location
Stayed in July 2023
Reviewed: July 24, 2023
Jennifer
United States of AmericaRoom 261 smelled of some sort of inhaled drug (cocaine or marijuana; not sure which). Main bedroom has 4 lamps but 3 of them didn’t work. Door lock was broken too. Otherwise, the room was clean and receptionist helpful.
No food is being served at this location due to COVID restrictions still in place
Stayed in July 2023
Reviewed: July 23, 2023
Danny
United States of AmericaThe bathroom needs some work. The shower didn’t work property and the paint in the bathroom has mold on it. One electrical outlet where coffee maker is needs to be changed.
Cost
Stayed in July 2023
Reviewed: July 23, 2023
Wayne
United States of AmericaWe had no hot water TV didn't work
Pool
Stayed in July 2023
Reviewed: July 22, 2023
Alicia
United States of Americaeverything beed sheets were stain the room smell like cigarettes and bathroom had the left over of the cigarette and the room smell so bad
nothing
Stayed in July 2023
Reviewed: June 18, 2023
Joe
United States of AmericaRestroom was way too hot, the ac unit did not reach that area, blankets smelled wierd, I requested a baby crib and never received it, the guy in charge looked like he didn't care
Bed was ok, location
Stayed in June 2023
Reviewed: June 17, 2023
Marilyn
United States of AmericaWe never had breakfast
Stayed in June 2023
Reviewed: June 17, 2023
Gonzalez
United States of Americathey lied
I have a don’t Disturb sign In the housekeepers come knocking on my door I don’t know what happened to the first one I had to get me a new one they don’t know what happened to my first one they lied to me
Stayed in June 2023
Reviewed: June 10, 2023
Fairley
United States of AmericaThe telephone didn’t work the sound on the TV was very low and they only gave me 30 minutes on a late checkout
The breakfast wasn’t bad
Stayed in June 2023
Reviewed: May 28, 2023
Juan
United States of Americawe did encounter a few critters and the shower it had mold. first time ever seeing this in any hotel..
only thing I like about the place is it was in the middle of both of my meetings.
Stayed in May 2023
Reviewed: May 27, 2023
Yina
United States of AmericaI stayed an 14days and I wanted to take my breakfast to the room and the guy in charge in the morning at 6 am was highly rude and said we couldn't take our food to the room and that the manager didn't allow that. I told him I wanted to take it to later since I couldn't eat early. I want to know where the paper I signed said we couldn't take our food to the room? Be ready to go to the office every day because the key card don’t work. It gets bad every day. That is so anointed.
That they clean the room everyday I liked that. That is very important I’m a hotel. The cleaning people wear good. The breakfast was good but you have to go early because the rude guy from the front desk would eat it all. His eats there too.
Stayed in May 2023
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