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4515 Granite Drive, Rocklin, CA 95677, United States of America
March 29, 2016
March 22, 2016
눉The after hours check-in took one hour. The staff put the wrong expiration date for my first credit card in four times and got it rejected. They then told me my second card was rejected (It wasn't when I checked with the card company the next morning). Finally we had to check in on my daughter's credit card. I was never given the option to change cards back to mine. Wasted three hours of my time sorting this out. Very unhappy, very unprofessional. Only response from the management was that the night staff person was in training. The trainer obviously screwed up as well. No written apology.
눇bed was fine. Quieter on the second floor
March 28, 2016
눉The rooms are not as clean as they should be such as floor not always vaccumed & corners of bathroom floor could be cleaned. However I think they are trying to renovate some if not all the rooms possibly.
눇Staff is always friendly & always remembers us as we come in from out of town weekly.
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