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85 Flatbush Ave Extension, Brooklyn, Downtown Brooklyn, Brooklyn, NY 11201, United States of America
October 15, 2015
October 14, 2015
눉A very bad experience!
눇There was nothing we liked!
October 13, 2015
눉Jr. Suite we booked was given to guests who decided to extend. We were sent to smaller room with no explanation. Mgr. never got back to us so called Booking.com. Received small discount on regular room with still no contact from hotel mgmt. Terrible customer service- they could care less. Breakfast pastries were stale every day, coffee always had a layer of sludge at the bottom, beer garden not open yet, and the whole place has a heavy petrochemical smell. No space in the room for the provided luggage rack and the half glass wall in the shower means a hugely wet bathroom floor every day. Not a dazzling experience and we won't be back. We have a daughter there and next time we will return to Aloft, where we have had a better experience.
눇Doormen/bellhops were very nice
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