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7814 West Irlo Bronson Memorial Highway (Check in location only), Celebration, Orlando, FL 34747, USA
2 April 2015
눉i have many bad experiences during my stay, They are very disorganized, I came from Miami driving 4 hours and arriving at midnight, they gave me a house that was already rented to others, and I was stuck with nothing to do, calling customer service and they were not answering, had to wait in the car until 7am, customer service finally picked up the phone and gave me the new house number, no compensations, not an apologize. When we were leaving at April 1st, we fell asleep, the housekeeper knocked at the door to enter and said if we do not leave in 10 minutes they were going to charge me another day, after that my brother asked her gently "If you see something that belongs to me, please pick it up and give it to me", the housekeeper said " You have time to look for your things", but she agreed to pick up the stuff, the only things that we were leaving there were coins, I don't know that happened but she went to my brother with the coins and throw them to him literally in the face saying "You are late, go out" and throw more coins TO MY MOM. And said that she is an American resident and she can do what she wants. Very rude housekeeper. After all I called customer service, I wanted to complain for both problems and they man who attended my called had a very rude attitude also he said "WHAT DO YOU WANT ME TO DO". Are you kidding me??? BAD SERVICE, BAD CUSTOMER SERVICE. NOT RECOMMENDED AT ALL. If you want to have a bad vacation, and want to be treated as a dog come to this place.
눇The place was very good, good location, nice services.
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