Great location

Stayed in March 2024

Cleaner miserable, didn't make my son's bed or restock room. The staff were all straight faced not very welcoming like other hotels and places I've been in Florida.

Location is great can walk to universal & outlets, restaurants close by, Starbucks & restaurant in hotel, washing clothes facilities great, clean, room nice and spacious.

Stayed in April 2024

Paying for parking for guest was high. You already pay a hospitality tax.

Location was excellent. The rooms were clean but dated. The service was excellent.

Stayed in April 2024

Parking

Location

Stayed in April 2024

Having to pay for parking at hotel. The limited bus times available to Universal for drop off and pick up.

Nice hotel, location was great for Universal parks and close to restaurants.

Stayed in April 2024

Rooms need a kettle and a bit more room

Hotel is a long walk from parks after a busy day

Stayed in April 2024

The parking is ridiculous, you have to pay $31 a day and there is no discount for people who are staying at the hotel.

Excellent location, dining easy and room was in nice condition. Plenty of towels and very spacious.

Stayed in March 2024

The location is convenient. We enjoyed our walk back from the theme park, seeing the calm water and colorful flowers along the way. Our assigned room has a nice view of the lake, pool and the city. The lady at the counter who checked us in was polite and friendly. Overall, we had a great time.

Stayed in March 2024

Good

It was good

Stayed in March 2024

Only one elevator was working and available to guest. Had to take the stairs multiple times

The staff

Stayed in March 2024

Long line to check in to Hotel Only 2 employee's at front desk. I waited over 45 minutes to check in. Also, one microwave is available at arcade area to heat up food, if you choose not to eat out. Other wise room was clean and employee's polite in regard to Long check in time. $31.00 dollar parking fee cheaper than Universals by a couple of dollars. They add to booking cost.

Location 15 minute walk to City Walk through security gate. Walk back at night, not enough light on walkway and through Universal property to first security gate to let u in to City Walk. A bite sketchy at night.

Stayed in March 2024

The AC was blowing cool and hot air at times.

The staff was very professional and the facility was clean at all times.

Stayed in March 2024

One of the main reasons I booked this hotel was because of the advertised inclusion of a microwave and kitchenette. However, the room did not have either of these amenities as listed on the Booking.com page. I contacted the manager and she told me that they had never offered microwaves/kitchenettes in regular rooms. These amenities are still listed on the Booking.com website as I am writing this review! As someone who relies on having access to a microwave and kitchenette while traveling, this oversight greatly inconvenienced me and negatively impacted my stay. Additionally, the room carpet had visible signs of wear and tear, and a few large greasy spots. And last but not least, we did not receive the legendary cookies upon check-in. If you consider booking a room at this hotel, carefully manage your expectations.

The hotel's location couldn't have been better. It's a walking distance from Universal Studios (less than 20 minutes). The hotel has a beautiful courtyard with cozy seating areas. It was the perfect spot to relax and unwind after a day of adventure at the theme park. Our room was located on the third floor, so we did not have the best view, but the room was spacious, the beds were comfortable, and there was a lot of counter space in the bathroom. There are a few on-site restaurants/bars (e.g. Starbucks, ice-cream shop, pizzeria, burger shack, etc.) and a souvenir store. Universal Studios has its kiosk at the hotel, where you can buy tickets and express passes.

Stayed in March 2024

There was water on the carpet of are room it was sopping wet it was come from the room beside us was like that for the few days I was there

Hot tube was very good close to universal studios close to the outlets

Stayed in February 2024

The broken fountain in the courtyard was an eyesore.

Great location, good facilities and wonderful staff.

Stayed in January 2024

Did not have breakfast at hotel

Stayed in March 2024

Bathroom was a little out of date e.g. shower curtains instead of shower glass door.

Great view on the 10th floor.

Stayed in March 2024

Water bottles not handed out to us, compared to the other guests, I assume there will be water bottle in the room but none

Lobby is relaxing with the water feature at the center and spacious. Room is bigger than what you will get at DW, ample supply of Kleenex toilet paper, towels. Freshly baked cookies.

Stayed in February 2024

The carpet was dirty and old. Found crumbs. They need a renovation.

Food restaurants inside the hotel and an icecream shop + the location, very close to universal studios.

Stayed in January 2024

The mattresses were not comfortableat all. Too soft and the fitted sheets kept coming off! The view was also not good. We had to book a handicapped room so I guess that eliminated having a view of at least thr pool area.

The bathroom was spacious and the room was clean.

Stayed in January 2024

There is a small night light by the front door hallway that comes on at night and there is no way to turn it off (I like my bedroom completely dark at night). This is a minor thing though. All in all, an excellent stay.

Location, good value, comfortable room, Starbucks, friendly and welcoming staff (we even got a warm cookie when checking in).

Stayed in January 2024

Shower/bathtub

Lobby

Stayed in January 2024

Very good value for money. The pool and jacuzzi were in very good shape and enjoyable - lovely that they were open late after a long day out. We also liked sitting in the courtyard by the firepit. Altogether it was nicer than we expected.

Stayed in December 2023

- parking it's always full - charging stations for electric cars are very expensive! - staff sometimes have bad faces and doesn't want to work.

- Location it's very convenient

Stayed in January 2024