The hallways leading to the pool were SHIVERING cold (the thermostat on the wall in the snack area said 52). The pool area itself was not as cold, but it was quite chilly. I also wonder how much chlorine was in the pool. My daughter and I both had a rash covering our arms and legs after swimming, and we have never had that from any pool.

The beds were comfortable and the rooms were clean

Stayed in February 2024

I didn’t like that some guest don’t get the complimentary breakfast depending how they booked. We booked with Booking.com and received vouchers for it. Whereas my family that stayed did not. The Elevators are kind of sketchy and worked intermittently. The hallways are long and kind of confusing.

The pool area was the best hotel pool area I’ve ever been to.

Stayed in November 2023

The house cleaning never came to clean the room. Last day the finally came right before check out.

Loved the cookies and the location and how the pictures matched the look.

Stayed in September 2023

I stayed at Room 328, and sadly, the sink in the bathroom needs de-clogging. Also, I found it strange that there wasn't a mini-fridge in the room. I would have given them a higher rating if it weren't for these.

If you are familiar with US domestic travel, then you are probably aware of the various US hotel chains out there that range from super budget to super premium. Doubletree by Hilton I would say is somewhere in the middle leaning more towards premium. This means in my opinion a hotel property that offers rooms that are clean, beds that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool. The Doubletree property at Arlington Heights, Chicago meets all of these and at reasonable rates. Parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices nearby, and there is a Denny's right next to the hotel parking lot. And the free cookie upon check-in I thought was a nice touch! Good job Doubletree!

Stayed in September 2023

Air conditioner in room was so loud we couldn't hear each talk. Volume on TV had to be set high in order to hear over air conditioner..there was no way to turn fan off in the bathroom which added to the mouse factor. The was a constant running g water sound inside the wall of the bathroom. We won't being going back

Stayed in July 2023

Not worth what we paid. The pool closes early without explanation. The toilet made a loud sound. We had to change rooms due to the first one smelling of smoke. The breakfast was 20 dollars a person!! A water bottle 2.50. Old school hotel.

The staff were okay and helpful. The pool was good for kids. It was heated. The beds were good and second room clean enough. Floor seemed dirty,no bag in trash cans.

Stayed in April 2023

The plumbing makes ALOT of Noise when you or a neighboring room turns on the shower 🚿.

The Staff was very friendly and helpful. I forgot to bring hair tie and receptionist was kind enough to offer me one of hers. The rooms were clean and spacious.

Stayed in April 2023

Dated rooms... no mini fridge..

Location

Stayed in April 2023

Walls are pretty thin, but not an issue if you’re not excessively loud, which no one was.

We were in town for events in the area, so the location was perfect. Definitely not for anyone wanting to visit Chicago, specifically, as it’s about half an hour or more depending on traffic. Rooms were cozy enough and the staff was great.

Stayed in February 2023

No microwave in the room

1st floor room

Stayed in January 2023

You over charged me, and I understand incidentals, but it was $150 more than the the price I was quoted. The girl at the front desk said I dunno and couldn't care less. I will be requesting a partial refund because that was upsetting

Breakfast

Stayed in October 2022

price. location, front desk ataff

no matter if you are Hilton Honor member.

Stayed in July 2022

Could be cleaner

Location

Stayed in May 2022

Some outlets in the room did not function

The breakfast was very good.

Stayed in March 2022

Outlets at bedside and desk areas are old and iPhone charger does not work. you can charge your phone only in the bathroom or the one on the wall by AC. it claims that a room TV has TV Japan access which does not work.

clean

Stayed in April 2022

just need to remodel the hotel especially the bathroom

it's nearby to where to some of the place I need to visit

Stayed in December 2021

Wifi in the room was not working too well

Location was great. Pool was warm, fitness center was clean. Staff was friendly. The breakfast attendant was pretty busy and he handled it so well. He did an amazing job — I was impressed. The rooms I found were small and there were not always towels stocked at the pool and we had to wait an hour to get towels to leave. The breakfast food was okay… pretty basic but did the job. Overall I think the cost is high but the suburbs are like that so I understood.. inflation all over Overall we enjoyed our stay, everything was sufficient and we were satisfied but this was a convenience stay for us rather than a luxury or pleasure stay

Stayed in December 2021

The breakfast buffet was so so. The beds were too small & the shower head & water sucked

The facility was great, the staff was friendly & helpful. Great location.

Stayed in October 2021

it was a one night stay I really like everything about it

The location was beautiful close to delicious Pizza place

Stayed in July 2021

They tried to get me to pay twice, claiming they hadn’t received my payment when I first booked. Very sneaky. This is the second time I’ve stayed at a Hilton location and this happened both times. Needless to say I won’t be staying at a Hilton ever again.

Bed was comfortable

Stayed in February 2024

Asked for extra pillows, didn’t get extra pillows. Windows and curtains weren’t very clean. Not many towels

The Bed was comfortable . Room had a good TV size. And the complementary cookies were a good touch.

Stayed in October 2023

There was dirty underwear in my room at check in

Stayed in September 2023

Booked it for the free airport shuttle should not get a shuttle to or from the airport. They were "booked" they offered one 30 min before my flight left. Lots of hair in the bathroom from previous guest, which is probably why the bathtub drain didn't work well. Make you wonder how many stays has it been since it was cleaned, were the sheets changed?

Room were what you would expect. The cookie is a great greeting

Stayed in September 2023

Elevator was quite slow to get to the 5th floor.

N/A

Stayed in September 2023