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1111 Lakeside Avenue East, Cleveland, OH 44114, United States of America
August 15, 2016
August 13, 2016
눉Arrived at 3.30 and had to wait over an hour and a half to check in with no updates or apology and the receptionist was quite rude and dismissive, even refusing to get a manager when we requested one. We also witnessed another couple having the same problem while we were waiting and friends that arrived the following day at 7pm had to wait until after 8.30pm for their room. Our room was only cleaned once during our 4 night stay. Friday was missed at our own request, Saturday the room was cleaned but after leaving first thing in the morning on Sunday and arriving back at 5.30pm the room still hadn't been cleaned so we had to hang the Do Not Disturb sign out as we wanted to take a nap before heading out for the night. We found the staff to be slow and have no concept of time. We waited for someone to take our breakfast order for over half an hour, we had dinner in the bar one night which arrived promptly but we then had to wait 15-20 minutes to pay the bill despite there only being 4 other customers in the bar as the staff just seemed to disappear. We tried one last time to have another meal at the hotel but after waiting nearly 20 minutes for service or acknowledgement we left and ate elsewhere for the rest of our stay.
눇Location was good and some attractions are within walking distance while others are only a short cab ride away. Although we didn't use it, the hotel provides a free shuttle service which seemed to leave regularly and appeared reliable judging by the amount of guests using it. The beds were comfortable and of a good size.
August 13, 2016
눉Didn't realize breakfast and parking was extra. Fairly long wait on shuttle at times.
눇Staff was the best.
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