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5485 Twin Knolls Road, Columbia, MD 21045, United States of America
July 26, 2016
July 17, 2016
눉The third party online booking price said it included two queen beds and I booked for three people traveling which included myself . Well, I get there and I am told there are no rooms with queen beds. I was highly upset. They only had double beds. I asked for an upgrade and the lady Erica told us we would have to pay for it unless she talked to her night boss who was not there. She said that her boss would be informed. The next day a new lady was there and there were no notes about what happened and the night manager had stated nothing in the bill. We ended up getting the upgrade for the same price of the two queen bed rooms. The lady at the front with glasses and curly hair told me that third parties they cannot deal with them and I suggested that corporate talk to them. I did not see her name because her hair was covering her tag. I should have asked but was so upset. I was not happy with her tone. Erica tried her best and she was kind the other lady who was African American like myself with very curly hair and glasses had a sharp tone and could have talked to me better. She saw I was upset and I never raised my voice. This was at the hotel in Columbus, Maryland. She should have training on how to talk to customers and there should be better communication from online sources. I will not be staying here again I had a room at the Hamtom in NJ and it was just as nice and was not a luxury hotel.
눇The room and gym are nice.
July 25, 2016
눉The loudness of the other guests. After a request I was quickly moved to a quieter room.
눇The bed and the pillows are lethally comfortable. I went there to rest and relax and that is EXACTLY what I did!
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