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8 Stone Street, Wall Street - Financial District, New York, NY 10004, USA
15 August 2016
눉For a Hilton, the facilities need to be improved. The bathroom has very bad smell. We complained as soon as we checked in, they came and sprayed and the smell kind of faded off. But the second night, the very strong bad smell haunt the whole room and woke me up at 3am!! It was like sleeping next to a big sewage drain!!! It was very bad! We checked out the next morning. The room AC is also very noisy, and difficult to control the temperature. Either too cold or too hot! The lamps and lights are either not working or loosely hanging. These need to be improved.
눇Location of the hotel is good. Good restaurants and tourist spots around. Close connections with many subway lines.
15 August 2016
눉3 slow elevators (20 min wait) walked down from 11th floor to lobby. PLUS they need a separate elevator for staff who crowd the elevator space with vacuum cleaners, baggage carts, etc. crowding out hotel guests or making it impossible to get on with luggage to check in/out. The rooms advertised, and I booked (with city or river views attached), (see view from 32nd floor) Front desk staff told me, "I'm not going to lie to you, all the rooms are the same view (tall buildings)." Poor breakfast selections: same scrambled eggs, bacon, sausage, dried out flavorless potatoes, yogurt not completely chilled, bananas were old and brown, croissants, bagels, and muffins were uncovered with flies landing on them. Lastly, when I checked out, I requested my folio receipt and when I got home and checked my credit card, there was an additional $100 charged to my card, which I had to dispute. Air conditioner in the room is so loud, it had to be turned off to sleep - this during a heat wave in the city. Lastly, in terms of cleanliness of the hallways, I arrived on Friday, saw a wine glass on the floor next to the elevator on my floor. Left on Sunday, the glass was still there. Hall carpet desperately needs to be shampooed, as do window treatments in the rooms.
눇5 min walk to ferry for Statue of Liberty. Equally short walk to 3 subways. 14 min walk to 911 Memorial if you choose not to take the subway. Murphy's Tavern and Bar next door has the BEST onion soup, and reasonable meal prices.
15 August 2016
눉More clarity when checking in regarding the resturant and breakfast. When I did enquire, the guy who checked me in said 'I'm not sure, it's attached to the hotel but not run by the hotel'.
눇Excellent overall. However, I wasnt informed about the breakfast process so ended up not being able to receive the breakfast I paid for. The lifts are also ridiculously slow. I'm happy to take the stairs, but for anyone who is unable to do this, the lift situation needs improving.
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