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2001 Point West Way, Sacramento, CA 95815, United States of America
May 27, 2015
April 21, 2015
눉Staff were not consistent with answers, upon check in we were given the wrong room at one end of the hotel and then had to drag 4 heavy bags back to reception to then move rooms again without any help. There was no apology from the staff for the confusion or inconvenience. The room was standard but there were items under the bed that clearly belonged to the last guests including General rubbish and branded water bottles (U.S. Army water bottles) We were advised that the shuttle bus couldn't take us to the convention centre because it was currently taking passengers to the airport so we had to book a taxi. On check out we asked reception to book us a shuttle to take us to the airport to be told they don't do airport runs. Being told we must have heard wrong we asked them to book a taxi for 4 people with 4 large suitcases. A taxi arrived to fit 4 people but no room for suitcases! A conceirge then advised us that we should have requested a shuttle bus for the run! Obviously frustrating!
눇Good wifi connection and great choice of breakfast.
May 4, 2015
눉The original staff member we dealt with when arriving was extremely unhelpful and her attitude was that of someone who did not want to be at work - all other staff were very friendly so was such a let down that she was our first point of contact.
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