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3510 Grandview Parkway, Birmingham, AL 35243-1929, United States of America
August 15, 2016
눉When I booked my room I selected that I would arrive to check in between 1-2 a.m I arrived at about 1:28 and had to stand outside the slide door for 45 minutes with my 8 month old son who was asleep in my arms . No one answered the phone when I called upon arrival or once I got to the slide door no one was at the desk . I called and rung the door bell for 45 minutes still no one came . I would've left but they would charge my card for the room if I would have cancelled my stay . I thought I was booking for that particular day seeing that 2am is a new day I wasn't respecting to check out until the next day until I hear house keeping knocking on the door at 9 a.m (check out wasn't until 11) . Before I checked out I checked my card account wasn't aware that they would be taking two payments and didn't feel as if I should be charged a whole payment for 8 hours of stay . They lady at the counter during check out was rude and didn't try to explain their policy about paying with credit and debit cards . She walked from behind the counter while we were still talking and continued walking as if I wasn't important and my money either .
눇The room was clean . Breakfast was tasty . Hotel was quite during my stay .
August 7, 2016
눉Facility starting to show its age
눇We just enjoy the free breakfast and free supper
August 14, 2016
눉Wish the pool stayed open later on weekends
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