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625 East Disk Drive, Rapid City, SD 57701, United States of America
August 15, 2016
눉Pool much smaller than expected. Slide fun, but ended in 5ft, deep end of pool. Not for younger children unless very good swimmers; no lifeguard, either.
눇Very nice staff and comfortable, quiet rooms with comfortable beds.
August 14, 2016
눉need new luggage trolley
눇indoor water slide. room was nice and comfortable
August 13, 2016
눉The room was filthy. The doors did not latch unless locked, my main concern was the door that lead to the outside of the room. The tub had something on it that looked like something a smoker would cough up, I was unable to wash it down the drain or wipe it off with a washcloth. There was a washcloth left in the corner of the bathroom floor that had what appeared to be blood on it. The toilet had urine in it upon arrival. We were not provided the crib/playpen for our infant child that we requested and were not informed beforehand. I would have brought our own if they would have called/emailed us. Our second night the gentleman at the front desk provided us with one, why they refused to get up and look the first night is beyond me. I had the girl at the front desk call the manager and he/she would not fix their mistake. They should have called affiliated hotels to get a crib or at least borrowed one from the hotel that shared a parking lot with them. It was very unprofessional of the manager not to accommodate us in anyway. The staff was very unprofessional as a whole, street clothes and their mannerisms were horrible. There was dog food all over the floor along with a lot of other small pieces of garbage and dirt/dust bunnies/hair, I was unable to let my infant scoot around and play. Breakfast was cold (still frozen even), stale, late, and extremely limited. The pool area was too dark to safely allow my children to swim. Our sheets were not changed from the previous guest, hair and dirt were in the bed. The pillows were tiny at best and lumpy. The room had a "funk" smell to it and the air conditioner did not work properly. And the bugs! So many bugs, dead and alive. I am so put off by this hotel that I will never stay there or any hotel affiliated with it. I also have told and will tell everyone I know to do the same.
눇I liked that the rooms had doors that gave me access to my vehicle outside. I was unhappy that staff did not kick the person out of our designated parking spot, especially since our handicapped children were exhausted from a long day and had to be carried to the room.
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