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  5. Reviews of Eden Roc Miami Beach

Reviews of Eden Roc Miami Beach This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4525 Collins Avenue, Miami Beach, FL 33140, United States of America

#159 of 206 hotels in Miami Beach

Guests' Choice

Review Score

Based on 333 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    7.6

  • Value for money

    6.5

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 12, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premium Room King Bed - Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Poolside staff left room to be desired with respect to quality of service even on a day where the pools were not filled with large amounts of people. The outdoor furniture for our ocean view room was a bit run down which is understandable if they have weathered a few hurricanes but was just a bit surprising given the overall high quality of this establishment. Not deal breakers but just diminished the value of the experience a touch

    Beautiful accommodations with a beautiful room and bathroom. Wonderful amenities complete with two pools and two hot tubs, luxurious spa facilities located within the hotel, high-value dining experiences, and a high-value beach side experience as well. Cleaning staff was lovely, friendly, and thorough. Front desk staff were wonderfully helpful.

    Stayed in March 2024

  • Reviewed: February 24, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite King Bed - Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    I ask to make check up later than 12 , I order breakfast for 100$ is not enough to stay more at 12:00 someone from the hotel enter in my room I was naked and I prepared myself to go out and told me go out but just give me some minute I paid your hotel 800 a night it’s difficult for you to give me 1h more .. not good service !

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Just ok. Would not stay again.
    • Leisure trip
    • Couple
    • Premium Room King Bed - Resort View
    • Stayed 2 nights
    • Submitted from a mobile device

    Service at pool and beach and Ocean Social restaurant extremely slow. People were waiting over an hour for food on the beach. We ended up having to walk inside to the lobby bar for lunch because we couldn’t get any service for food or drinks at our beach chairs. When I booked I was offered an upgrade and I paid to upgrade to a junior suite. When we got there the view was so bad. It was ocean view but there was a roof in the way as I was only on 3rd floor. I would have rather had the basic room.

    Location was good. Bed in the junior suite was extremely comfortable. Nice lobby bar.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    The hotel was great. There were significant additional fees that were not disclosed by booking.com. This has happened w
    • Business trip
    • Solo traveler
    • Premium Room King Bed - Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    Overall cost

    Room size. Excellent facilities

    Stayed in February 2024

  • Reviewed: February 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Premium Room King Bed - Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    Carpet in room was dirty and the AC wasn’t working at first

    Easy walk and access to beach & food was good

    Stayed in February 2024

  • Reviewed: January 12, 2024

    8.0
    Good beach hotel
    • Leisure trip
    • Family with young children
    • Premium Room Two Queen Beds - Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was quite outdated

    Great location, beautiful beachfront and ocean view, comfortable beds

    Stayed in December 2023

  • Reviewed: January 4, 2024

    6.0
    Good location and a great pool and beach bar
    • Leisure trip
    • Family with young children
    • Junior Suite King Bed - Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    Not 5* Star a hotel in a European view max 3-4*. A bit old. Rooms are ok but not luxury. Restaurant are not good and bad service. Prices are too high.

    Good location, good hotel pool area and good spot at the beach. Beach Club - services at the beach

    Stayed in January 2024

  • Reviewed: January 1, 2024

    8.0
    High priced but not really luxurious. Staff at front desk not friendly. Lacked restaurant options
    • Leisure trip
    • Couple
    • Junior Suite King Bed - Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Not enough places to eat. umbrellas not included.

    close to beach

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite King Bed - Ocean Front
    • Stayed 5 nights
    • Submitted from a mobile device

    There was constant sound of air whistle in the room during heavy winds. The wifi didn't reach the bedroom

    The room was great

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    Nice facility with a bit overvalue
    • Leisure trip
    • Group
    • Junior Suite King Bed - Ocean Front
    • Stayed 6 nights
    • Submitted from a mobile device

    Housekeeping, breakfast

    Location, management, concierge

    Stayed in December 2023

  • Reviewed: November 16, 2023

    8.0
    My stay was great. I definitely feel comfortable with coming back and bringing my kids.
    • Leisure trip
    • Solo traveler
    • Junior Suite King Bed - Ocean Front
    • Stayed 3 nights
    • Submitted from a mobile device

    The pools can get pretty crowded during the day and the food and drinks were a tad bit pricey but worth it.

    The property was awesome. There was plenty of security so it was safe. The beach was clean and comfortable. The location was mid-beach so it wasn’t loud, crowded and action packed like South Beach.

    Stayed in September 2023

  • Reviewed: October 9, 2023

    8.0
    Blemish on a perfect stay
    • Leisure trip
    • Couple
    • Junior Suite King Bed - Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfect - but the bathtub/jacuzzi did not work. We had a technician come but couldn’t fix it. We went back down again at 2am and was offered another room, but it was too late to transfer. The room/hotel/staff/location was absolutely magnificent

    Beautiful hotel & room. Location fantastic

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite Two Queen Beds - Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Room service didn’t refill shampoo/body and never get required bottles of water to the room.

    Everything

    Stayed in October 2023

  • Reviewed: September 10, 2023

    8.0
    We had a great stay and rested well. Very certally located
    • Leisure trip
    • Couple
    • Premium Room King Bed - Resort View
    • Stayed 3 nights

    There was a smell in the lobby bathroom at times that was stinky

    The view from the room we stayed d in was spectacular

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Room King Bed - Bay View
    • Stayed 1 night
    • Submitted from a mobile device

    All the staff were fantastic especially the pool staff and housekeeping BUT any one we came across over multiple days on the the reception desk needed a lesson in smiling and hospitality

    Hotel was wonderful

    Stayed in August 2023

  • Reviewed: August 30, 2023

    7.0
    Was ok enjoyed our stayed but as stated about the bed hurt our back
    • Couple
    • Premium Room King Bed - Resort View
    • Stayed 5 nights
    • Submitted from a mobile device

    The bed hurt

    Clean staff pleasant

    Stayed in August 2023

  • Reviewed: July 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Premium Room King Bed - Resort View
    • Stayed 1 night
    • Submitted from a mobile device

    Ridiculous wait for elevators (15 mins+ some days with stairs blocked off) Prices for food/drinks at the hotel bar & cafe are insane Lack of convenience store in the hotel/nearby also an issue

    Facilities - Pool, front of house staff, rooms

    Stayed in July 2023

  • Reviewed: July 5, 2023

    6.0
    Fair I would definitely look into staying at a different hotel next time
    • Leisure trip
    • Family with young children
    • Junior Suite King Bed - Ocean Front
    • Stayed 3 nights
    • Submitted from a mobile device

    Hallways and elevators were very hot, never had housekeeping the 3 nights there even though we were out of our room daily from 10 or 11-4:00. No towels available at the pool the whole time we were there on Monday. Should allow the adults only pool for all guests not just Nobu as it was empty and every pool available to us was packed with adults and kids

    View and on the beach and the servers at the beach and the pool were great.

    Stayed in July 2023

  • Reviewed: June 11, 2023

    8.0
    Gorgeous facilities but expensive
    • Leisure trip
    • Family with young children
    • Junior Suite Two Queen Beds - Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    extremely expensive. even fir Miami. eden Roc is a bit isolated from the rest of south beach

    excellent ambiance and facilities

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Room King Bed - Bay View
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs a bit of updating, elevator was slow and difficult to find.

    Great location, pretty good service.

    Stayed in March 2023

  • Reviewed: May 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Room King Bed - Resort View
    • Stayed 1 night

    The pool closing time does not match a daily rate. You arrive at 4 pm, the pool closes at 6 pm and only opens again at 10 am the next day. In other words, the guest does not enjoy much. I was not informed that I would have to reserve chairs by the pool, much less that car parking would be charged..

    The hotel is in a good location, very clean and very pleasant.

    Stayed in May 2023

  • Reviewed: May 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Premium Room King Bed - Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    Housekeeping service fails. They don’t refill the coffee capsules and cups and complimentary water. They took bath rope which I don't understand, and didn’t return a new one.

    Beach Ocean social Nobu

    Stayed in May 2023

  • Reviewed: May 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Room King Bed - Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    Food was over priced and wasn’t good at all. Our hamburgers were over seasoned and buns were burnt on the bottom.

    Hospitality was awesome and accommodating.

    Stayed in April 2023

  • Reviewed: April 18, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Room King Bed - Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Forgot to clean our room for the first night.

    Stayed in April 2023

Showing 1 - 25

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