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1917 Ayrsley Town Boulevard, Charlotte, NC 28273, United States of America
September 24, 2015
August 31, 2015
눇Wish we would have known you could have asked for an upgraded room. I didn't know that all embassy's were different.maybe offer a free up grade if available helps guest come back!
September 8, 2015
눉This hotel advertised a two bedroom King Suite which I booked for my family. Upon arrival, about 10 pm, we were placed into a one bedroom king "suite." When I called down to the front desk and spoke with the Night Manager, I was told that the hotel "does not even have two bedroom suites" and that "this was not the fault of the hotel but Booking.com" and I would "need to enter into a new contract with Booking.com" to change the room type. However, the Night Manager would go ahead and move us into a room with 2 Queen beds "as an accommodation." This hotel is advertising their suites with living areas and counting a sleeper sofa as a 2nd bedroom. Totally unsatisfactory and made for an miserable stay.
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