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2401 Bass Pro Drive, Grapevine, TX 76051, United States of America
August 15, 2016
눉I contacted the general manager's voicemail with a specific complaint (room was made up once in first four days of stay) and he/she did not make personal contact. LAZY response. Restaurant needs management, staff and training. Hotel's problems start at the very top. Corporate and investors should be concerned.
눇Décor of the hotel was well done.
July 13, 2016
눉Bed not the best. Had a king bed, sheets did not fit the bed. Bed too low. Pillows better than average.
눇Cleanliness, staff very friendly, happy hour, breakfast, decor
August 10, 2016
눉Room I booked not available upon arrival. Room I got wouldn't cool off. Toilet ran. Had to change rooms next day. Double beds were more like twins. Had to use pull out sofa bed and it was very uncomfortable. 2nd room smelled like cat pee. Rooms were clean but hotel overall was messy and trash cans were overflowing. Couldn't find remote for one of the tv's.
눇Breakfast is fantastic
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