Dirty. Coffee only available during allocated breakfast time. Pool and bar closed to soon. Pull out bed very uncomfortable. Bathroom very tiny. Not clean. Refrigerator didn't work well. Tv service expensive and outdated. Most hotels let you login to your own accounts netflix etc. Old TV. Stains on lampshades. Blood on walls going into bathroom. Outlets not working right. Connected to light switch unknown so woke up with dead phone. No alarm and missed morning breakfast that ended at 9. Had 3 kids to get up and didn't make it down. Parking is separate from room stay amount. Was told it was included which is not true. It's an additional amount per night. 23 which is expensive. Bathrooms in pool area disgusting. Conditioner empty in shower. Faucet broken and sinks were clogged.

Staff was amazing. Pool area was nice except for the broken stairs to get In and out of deep end pool.

Stayed in March 2024

Ridiculous getting an elevator. One wasn’t working, service elevator wasn’t working and the 2 that were were extremely slow. There was a lot of young guests that were allowed to run free late and were loud in the halls

Stayed in March 2024

The pool was almost to cold to swim in, also the lower half was closed. The sauna was broken. The televisions in the room were not good, and one screen was broken. The breakfast buffet was cold and stale. The omelet chef was having a very bad morning evidently.

The front desk employee was very helpful upon check in. The bed was also decent.

Stayed in February 2024

The pool area was cold and the whirlpool was too cool to enjoy. The whole hotel needs a deep cleaning. The lobby tiles are spotted with deep dirt and the carpets are gross. Room 401 on the premium floor has large dirty spill spots. I didn’t know I needed to request housekeeping to get clean towels etc. I have always loved the concept of Embassy Suites for my family, but after this stay and one in New Orleans this past December, I may have to look for a much cleaner accommodations. I can’t stress strongly enough that this hotel and your brand needs to spend the money needed to deep clean and regain the expectation of loyal customers.

It’s location.

Stayed in February 2024

It smelled very damp and was outdated

Stayed in February 2024

The furnishings are out dated. Breakfast was good but seemed a little stale.

The atmosphere was relaxing and inviting. The check-in process was quick and efficient.

Stayed in February 2024

Didn't get breakfast they shut it down early

Friendliness.

Stayed in January 2024

The breakfast was bad. The omelette lady was VERY rude all I asked for was an egg white potato bowl and her response was why do I have to make it so complicated. The milk was sour

It was very comfortable and the bed wax amazing

Stayed in January 2024

Everything was great. Thank you.

Room was amazing. Thank you

Stayed in December 2023

Having to pay for parking and then barely having enough parking to accommodate at night.

Stayed in January 2024

Two things. Disinfectant used in main lobby was strong. Needs a better smell. Maybe lemon? We had a light bulb out. Called for replacement. Never came.

Really like the location! Nice restaurants nearby.

Stayed in December 2023

The running toilet in our room that ran all night.

The bartender at the bar was awesome.

Stayed in November 2023

Super slow small Elevator

Nice and clean

Stayed in December 2023

The hotel was built in 1977. Everything about the hotel shows 1977. It is truly outdated. Because of the weather, we stayed inside, and that was not a good feel because the room was dreary also.

Stayed in December 2023

No wifi after a few attempts at getting help for the problem. Was told by front desk routers were being changed but wasn’t informed at check in and was unable to reach internet support after a 20 minute wait to get through. Room was also very cold, turned up heat to 80 and still felt cold.

Always love embassy suites spacious rooms.

Stayed in November 2023

Breakfast and evening reception were horrid. Absolute cheapest alcohol served. Tasted like rubbing alcohol. Evening foods were a joke. Ruffles and dip. Popcorn, and hummus. Breakfast was awful. Cold potatoes, barely cooked flavorless sausage, French toast the first day was hard and unedible. Then there was none at all the second day. No offering of pancakes or waffles. No biscuits and gravy. My 30th wedding anniversary and it was ruined by this stay. My husband and I always choose Embassy suites. Chicago, great, Little Rock, great Saint Louis, Great. Overland Park, Kansas Great. Had to move rooms because the tub would not drain and the fridge didn't work.

The employees. The bed.

Stayed in December 2023

Breakfast was unsatisfactory. Cold biscuits, spoiled milk, and both coffee makers out of order. Could not adjust temperature in room so I was cold all night. Got charged for parking on the open air lot.

Stayed in December 2023

spacious rooms , clean.

Stayed in November 2023

The place is a bit out dated and run down. The elevators did not work very well.

Location was nice and the staff were friendly

Stayed in October 2023

Shower was stopped up with water. Was doubled charged for room service and parking fees, was not told there was a parking fee.

Overall amenities.

Stayed in August 2023

Water temp & pressure soiled carpet peeling wallpaper

Location to plaza & stadium

Stayed in October 2023

Elevators took forever because one was not in use.

Nice breakfast, helpful staff

Stayed in October 2023

Noisy heater. Housekeeping. Broken juice machine.

Location.

Stayed in October 2023

So many things... There was black mold along the old and now fixed sliding doors that open out to the small balcony off of the room. Also some on the carpet. The old doors need replaced with windows. The bed was very uncomfortable. And we were woken up many times by kids running around the inside courtyard floors and by police and emergency sirens because the area is quite active at night. Bad neighborhood. Also the fire department is right up the street. The bedding had a stain on it. The bed was made but seemed very wrinkled and not well made. Also the hotel seems like it just needs an update. Wouldn't be so bad for less money.

Breakfast was good. The room layout was nice and spacious. Shower had great pressure.

Stayed in October 2023