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851 Avenue of the Americas, Chelsea, New York City, NY 10001, United States of America
August 14, 2016
August 8, 2016
눉The staff on reception let the hotel down for us. The lady who dealt with us made NO eye contact and we felt she said the same thing to every customer. She said she had given us a room with a city view however that is what l had paid for so expected nothing less. She failed to tell s how the lift worked( you have to put your key card in a slot to make it worrk) so we struggled with that for ages. As there is no information pack in the room we had no idea about facilities etc or what time we had to check out.
눇I loved the view from the room however l did pay for a view.
August 12, 2016
눉The first night we got to our room quite late and it took a long time (about 45 mins and three calls to the front desk) to get someone to bring sheets so we could make up the pull-out sofa for the kids. In my opinion, sheets should have already been provided in the room since the hotel knew that we had four people staying there.
눇The room was nice and clean. The set-up was perfect for us (two adults and two young kids) in the suite we stayed in. The hotel is in a great location for access to restaurants and transportation to other parts of the city.
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