Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Louisiana hotel reviews
  4. Metairie hotel reviews
  5. Reviews of Extended Stay America Suites - New Orleans - Metairie

Reviews of Extended Stay America Suites - New Orleans - Metairie This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3300 Interstate 10 Service Road West, Metairie, LA 70001, United States of America

#15 of 17 hotels in Metairie

Guests' Choice

Review Score

Based on 117 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    7.2

  • Facilities

    5.9

  • Staff

    7.4

  • Value for money

    6.0

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 2, 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I couldn’t use cash at all it was 4am and I had. I money on a card and couldn’t load a card that late I was offering to pay 200$ out of pocket but they still turned it down

    Stayed in February 2024

  • Reviewed: February 5, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The window leaked when it rained. The floors were sticky and I still haven't got my deposit back

    Location and coffee was good

    Stayed in February 2024

  • Reviewed: January 23, 2024

    5.0
    Liars
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They never refunded me my 100.00

    Room

    Stayed in December 2023

  • Reviewed: November 27, 2023

    6.0
    I won’t stay at this hotel again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not clean, faucet to the shower wouldn’t stop running and the bed was uncomfortable

    It was a safe area and the staff was nice

    Stayed in November 2023

  • Reviewed: November 6, 2023

    5.0
    Dunno be back this hotel in future
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Why deposit money I m unhappy with this I dunno they will pay back my money deposit??

    Staff is friendly

    Stayed in November 2023

  • Reviewed: July 18, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    GPS could not locate hotel address

    Stayed in April 2023

  • Reviewed: May 15, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was very outdated. Really need to upgrade furniture and make more modern...dresser drawers wouldn't stay closed like room was leaning. Bathroom walls really need painting lots of repairs. Toilet leaks at base. No vanity to put your stuff on...just a sink with no counter. Shower head so low couldn't wash hair with it. Only 1 trash can in whole room. Advertise free breakfast...which was coffee and oatmeal packets.

    Location

    Stayed in May 2023

  • Reviewed: April 17, 2023

    5.0
    the stay was ok but they didn’t refund my deposit after they told me it was returned on their end. I had to dispute the
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    my deposit wasn’t refunded and I had to dispute with my bank.

    nothing special

    Stayed in April 2023

  • Reviewed: March 11, 2023

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Your ad said ‘no deposit required.’ I was surprised and therefore unprepared to pay $100 deposit when I reached the hotel. 🤨

    Stayed in March 2023

  • Reviewed: February 20, 2023

    5.0
    will not book or stay at this location again needs to be updated to hotel standards and will not recommend
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    where I need to beginning with the lighting three out four lights were out two missing bulbs and the other two burnt out , the ironing board was broke and coming back that night from outing I noticed the hotel room door had a one to two inch gap from the door jam . The bathroom sink would not stop running when cut off , they had hair in the towels and tub also the trash can in the restroom had streak of brown stuff on the inner and outside didn’t want to know what was it , upon on checkout they were three baby Roaches on the wall about the shower . This hotel wasn’t worth 450 a night staying the reason of choosing this location was because of the first hotel reservation was cancelled At another location because of over booking and we drove a very long ways to get here .

    the front Desk lady was awesome very nice and courteous

    Stayed in February 2023

  • Reviewed: September 6, 2022

    6.0
    Priced too high
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    First room we were offered was flooded with water, outside was dirty and trash needed emptying. Saw a couple bugs, bad smell and floor was not fully vacuumed.

    Good location and pet friendly

    Stayed in September 2022

  • Reviewed: August 1, 2022

    6.0
    my stay was short & pleasant. Although I was not informed of a $100 deposit that takes days to be refunded
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    IHOP in walking distance

    Stayed in July 2022

  • Reviewed: March 29, 2024

    1.0
    I got a key & returned it within minutes
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Without saying anything bad I immediately lady after I didn’t see a reason to stay & it was smelly

    Location

    Stayed in March 2024

  • Reviewed: March 27, 2024

    1.0
    I’ll never stay here again.
    • Solo traveler
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The roach I found in my room. How horrible the room smelled. The toothpaste all over the bathroom wall up to the ceiling. How dirty the floor was. How dusty the tables and TV were. Just very run down. The girl at the desk during the day couldn’t get off her phone long enough to have a conversation about check in/out. She was incredibly rude!

    N/A

    Stayed in March 2024

  • Reviewed: March 22, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There is not enough blanket.. 3 pillows for 2 guests that were flat as pancakes rooms smelled like smoke, and I say rooms because we got moved to another one after we checked in to our first one that was smoked in..broken bathroom vanity no dishes or pots at all in room even though you have a kitchenette..burner on stove did not work..stove looked like it was from a junkyard. And charged for early check-in..

    We didn't like anything about the place.

    Stayed in February 2024

  • Reviewed: March 22, 2024

    1.0
    Very uncomfortable because I felt like I I didn’t know if the worker was trying to rob me or adult me. Didn’t understand
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like the fact that one of their staff members walked in the hotel room in me while I was naked three times. They had broken stuff in the closet.

    That it’s quiet

    Stayed in March 2024

  • Reviewed: March 14, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dirty with roaches

    Stayed in March 2024

  • Reviewed: March 13, 2024

    1.0
    No Dont go for it
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    every thing rooms are very small and beds are very small no cleanly ness no kitchen utensils break waste nothin is there no bread atleast think some alternates before booking

    nothing went well

    Stayed in March 2024

  • Reviewed: March 13, 2024

    2.0
    Pls avoid
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old rooms, smell , no cleanliness, AC doesn’t work port

    No breakfast.only fruits , muffin and coffee

    Stayed in March 2024

  • Reviewed: February 25, 2024

    1.0
    A rough night.
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was open on arrival, toilet didn't flush,towels had stains,tub had hair, fridge smelled old. No front desk personnel to discuss issues.

    Check in was quick.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    1.0
    Very disappointing this was my second stay and won’t be a third.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff. My water dripped in the room 24/7 no heat in 309 Night staff is rude and morning. Morning was arguing with a guest in-front of guest. My first stay here there was no shower curtain in my room and the heat didn’t work this was 310

    The location.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 8 nights

    Shower did not work I told staff nothing was done to fix it

    Cock roaches in room 120

    Stayed in February 2024

  • Reviewed: February 19, 2024

    2.0
    Horrible
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room had roaches

    Nothing

    Stayed in February 2024

  • Reviewed: February 19, 2024

    1.0
    I won’t recommend this hotel .
    • Family with young children
    • Queen Studio - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not clean , mold in tub , sink nasty , rush on stove. Light made a loud noise.

    The staff was nice !

    Stayed in February 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: