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Reviews of Extended Stay America Suites - Pensacola - University Mall This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

809 Bloodworth Lane, Pensacola, FL 32504, United States of America

#40 of 56 hotels in Pensacola

Guests' Choice

Review Score

Based on 261 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.6

  • Location

    7.5

  • Facilities

    6.4

  • Staff

    7.4

  • Value for money

    6.6

  • Free WiFi

    4.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 7, 2024

    6.0
    Disappointed
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was told on arrival that I needed to pay an additional $100 refundable deposit to cover any damage etc I did to the room. They told me that it could take a week to get my money back if they determined the room is ok. There really was no breakfast as such just a counter with coffee and a few items.

    Convenient location.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    6.0
    Quiet and comfortable beds
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    People seem to be living there which makes for a little more messiness as they aren’t especially tidy

    Close to 10. It was quiet

    Stayed in February 2024

  • Reviewed: January 27, 2024

    5.0
    I would not stay here again
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioning unit by the window stinks rotten like rotten, water, mold I did not sleep well

    The room smell like it had been cleaned with bleach, which made me feel safe, but the air conditioning unit from the window stunk and made the experience bad. They need to replace or repair something it stinks.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    6.0
    It’s pretty beat up.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The neighborhood is a little sketchy. The property is old and beat up. There was a constant smell of cannabis. The hallways are dark need more lighting. There is a mold like substance on the bathroom ceiling. The vent in the bathroom is filthy also it looks like there was a recent leak. The paint is bubbling around the vent in bathroom. The floor is sticky. the elevator is very old it creaks scary to ride. Noisy.

    The property was easy to find. It was centrally located. It has lots of restaurants some are walking distance. There is a mall and a Costco nearby.

    Stayed in January 2024

  • Reviewed: December 13, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Free breakfast was very chincy, with no oatmeal. So only granola bars and coffee. Not good. The faucet in the bathroom was broken and fixed.

    Stayed in December 2023

  • Reviewed: November 22, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff didn't accommodate us.

    The quietness

    Stayed in September 2023

  • Reviewed: October 20, 2023

    6.0
    It was what it was.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn’t a breakfast..it was a fix your own kind of food.

    Stayed in September 2023

  • Reviewed: October 11, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Many Cigarettes butts outside close to the entrance.

    Staff was very helpful and kind

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    Clean room, great staff, lousy bed
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed, was way too hard to sleep well on. Could not get comfortable and had a miserable night's sleep.

    The room was clean and the staff was nice, temperature stayed comfortable.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    5.0
    Over all it was ok. They took care of our little problem by giving us another room.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A little sketchy. We went in to our room after check in and it looked occupied. Room was not clean and there was clothes and someone’s dentures on the chair.

    Location

    Stayed in October 2023

  • Reviewed: July 13, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no breakfast, had to go to store to buy coffee, sugar, creamer etc. all was provided was coffee pot.

    Stayed in July 2023

  • Reviewed: June 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom very small couldn't close door while sitting on the toilet.

    Bed was comfortable and room was clean.

    Stayed in June 2023

  • Reviewed: May 23, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Furnishings were worn. Front desk staff were unfriendly and rude.

    Location was good.

    Stayed in May 2023

  • Reviewed: March 24, 2023

    6.0
    just an overnight stop and visited some friends for the day while in Pensacola.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    bathroom was close quarters and no room clock

    room and facility was OK. Just a rather old motel redone but clean and conveniently right off I-10. Breakfast was a grab and go but close to Denny's, Waffle House and I HOP

    Stayed in March 2023

  • Reviewed: March 15, 2023

    5.0
    Parking lot hangout
    • Business trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Halls dirty, people hanging out in the parking lot. Very loud.

    Great location and front desk staff checking in and out we're great.

    Stayed in March 2023

  • Reviewed: February 19, 2023

    7.0
    Good value for the money
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit smokey in the bath. Heat didn't work but switched to a room that worked well. Not smokey in second room.

    Great location. Near many restaurants. Great value for dollar. Had some coffee and muffins for breakfast.

    Stayed in February 2023

  • Reviewed: January 3, 2023

    5.0
    Fair
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    for a non smoking building, our room stank very bad of old smoke.

    staff were great and helpful.

    Stayed in January 2023

  • Reviewed: December 19, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn't no creamer for the coffee. There were too much going on. Toilet wouldn't really flush for real. The beds were wasn't what I expected

    It was ok... for an last minute stay

    Stayed in November 2022

  • Reviewed: December 6, 2022

    7.0
    I wouldn't mind staying here again. Close to everything and price wasn't bad.
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness on my floor could have been vacuumed and touched up a bit better due to trash in the hallway. Towel holder and shower curtain rod were coming out the drywall and needed to br fixed.

    Front desk was absolutely sweet as she could be. The Christmas decor was beautiful and bright. Bed was comfy, room was pleasant.

    Stayed in December 2022

  • Reviewed: November 20, 2022

    6.0
    Just Okay
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Halls smelled of cigarettes. Hair in the bathtub. A little out dated.

    Comfortable beds and spacious. I Liked the mini kitchen area.

    Stayed in November 2022

  • Reviewed: November 19, 2022

    5.0
    tired property, wonderful staff
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms smelt damp and of cigarette smoke

    the staff were really friendly and kind, the grab and go breakfast was convenient, and there is a laundry room.

    Stayed in November 2022

  • Reviewed: November 15, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the outlets didn't work. There were large tubes in the halls because they were cleaning the heaters which made it difficult to get around. The breakfast included was coffee and granola bars.

    The room was average. We had free wifi. It had a full size fridge.

    Stayed in October 2022

  • Reviewed: October 9, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ordered 2 beds, only had 1 available. Shower was clogged which is so disgusting.

    Stayed in October 2022

  • Reviewed: July 28, 2022

    5.0
    I wouldn't stay here again.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    There was a guest's bicycle in the hallway. There was another guest two down arguing and I could hear it in my room. There was only one elevator for the whole building. The breakfast could have been a lot better, grab and go is not a good thing.

    The bed was comfortable and you slept very well. The location was easy to find and there were many places to eat. The parking was very well lit. The price paid was good for the location.

    Stayed in July 2022

Showing 1 - 25

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