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516 Sunset Drive, Gatlinburg, TN 37738, United States of America
August 15, 2016
August 10, 2016
눉When we checked in we were told we were not staying in 'this' part of the hotel but the other part that was up this steep hill. OK ... so we took the key and up the hill we went. This room was on the lower level but to get there you had to walk through this hallway with concrete walls (felt like going into a dungeon - really!) and a sloping floor (no stairs) -can't imagine how slick this 'ramp' would be if wet. Finally came out of that and to our room. Room was definately not what I had in mind but the hallway really freaked me ...could not imagine being in that at night. Very unsafe. We went back to the office; the attendant was very nice and gave us another room to try. If possible it was so much worse than the first. She then gave us two other rooms and we finally took one that was just a few feet down the ramp. Large room; bed good enough. Big bathroom with single sink and no vanity space. Nasty old chair in corner with leg indentions where someone must have sat for years. Iron tied down so tight it wouldn't even stretch the length of the ironing board. Old old carpet....so glad to get out of there Sunday AM
August 14, 2016
눉The staff downsized our room to a one bedroom room and i paid for a two ,they downsized cause they said it was due to maintenance in our building , but when i cancwled it they tried to give me a check back when i told her i needed cash to get another room she said she offered me a room and i didnt take it the reason why i didnt is that i didnt pay for a two bed and she wanted to move me to a one bedroom and at least give me half of our money back for the inconvenience!
눇The location was nice and loved the place and pool!
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