My room was close to exhausters. So every couple of minute it would turn on and it was very loud. It woke me up all night. They need better soundproof windows.

Location. In front of Penn Station, easy access to everything

Stayed in April 2024

The breakfast comes with the room, but it’s pretty bad, unfortunately. There just seemed to be a lack of pride in the food put out. The cooked breakfast meats were pretty greasy and there were no vegetable accompaniments like tomatoes, mushrooms etc… The oatmeal (porridge) was sad, lumpy, unseasoned and watery. The only decent food we found were the bagels and that’s pretty much all we ate after the first morning. If a nice breakfast is important to you, this may not be your place. Unfortunately we didn’t have much of a view from our room - we were only on the 4th floor and overlooked a courtyard filled with air conditioning vents. At check in, we were told that we might be able to get a room higher up in the hotel the following day - however, we would have needed to re-pack, vacate the room, put all our luggage in storage then wait until the new room was ready. On balance, the view wasn’t that important to us, so we chose not to. I guess it was nice of them to offer to upgrade us. Just bear in mind that you may not get put in a room with the view you’re expecting. Aside from the room, we found the hotel facilities to be a bit lacking. The rooftop bar was closed when we were there (April) and the downstairs bar was too loud to have a conversation. It was also pretty empty when I was there so had a bit of a weird vibe. Also $11 for a bottle of Modelo!! You are allowed to take drinks to the quieter and more comfortable lobby however.

This hotel is really well located and perfectly decent in terms of comfort and room facilities. The bed was pretty good, the bathroom was well sized and shower had good pressure. The gym facilities are pretty good with a range of cardio and resistance machines and some free weights and other equipment.

Stayed in April 2024

The location is great, and having complimentary breakfast was a great way to start the day.

Stayed in April 2024

The price per night is too high.

If attending an event at MSG, this hotel is perfect!

Stayed in April 2024

Ability to control thermostat. It would not go below 68, which was a bit too much for me, especially during the night. Breakfast variety and more healthy food options (oatmeal looked and tasted like soup). Still amazed that no concern for environment--plastic utensils, paper plates and cups. Disappointing a bit.

It was very close to the Penn Station (walking distance, 5 min max). Very quick and easy check-in. Rooms are spacious and clean. I was on 15h floor with windows towards the inside "courtyard" and as a light sleeper heard absolutely not noise. Breakfast was standard with various options. One aspect that I found strange is having fruit baskets with different fruits placed at different tables in a large hall. It was not convenient to walk from table to table to take fruits one might like.

Stayed in April 2024

Hallway smells cigarette smoke

Location

Stayed in April 2024

Can be very expensive.

Excellent location, right by Penn Station and Moynihan Train station, with a good breakfast.

Stayed in February 2024

have notice beside my room

I like Breakfast good and staff nice. the room is clean.

Stayed in March 2024

Breakfast room small to many people.

Good staff en service , good location!

Stayed in March 2024

The furniture and carpets were a bit worn. The breakfast buffet was not very refined.

Bed was good. Very nice view, was updgraded to higher floow upon request. Very pleasant!

Stayed in March 2024

One elevator was not working, which created big lines to get access to the other 2 (and only) working elevators. Staff managing lines for taking elevators were rude. There were signs all over the hotel that elevators were supposed to be working back again on March 23rd 2024, but it was finally not true. Crowded area for breakfast, and missing some food 1h after opening (no bananas anymore, no bacon, ...). As for the room, everything was ok, but no fridge, and a very noise A/C.

Size of the room was kind of small, but I guess this is NY standard size. Location was ok, close to MSG, and Penn Station, so access from JFK airport is very convenient.

Stayed in March 2024

The lobby was heated too warm/ hot!

The room , bed,pillows, breakfast, coffee. View.

Stayed in February 2024

We don't need to complain to stay comfortable

When I complained about the room because it was in front of the air conditioning systems of the nearby building, and I couldn't sleep because of the noise, they changed me to a different room the next day in the same area but on a different floor.

Stayed in March 2024

Nothing that we didn’t like. The hotel had everything that is needed.

The location is excellent. Staff was wonderful as well.

Stayed in March 2024

Breakfast is too busy, all tough we were able to have a good meal the space is really crowded and a little small for the amount of people.

Great hotel in the hotel of NY, very close to subway and main attractions of the city.

Stayed in January 2024

Some of the staff at the lobby area weren't really helpful.

Area is really good, not far from major attractions but not in the midst of the overly busy areas. Rooms are nice with a big window to enjoy the city views.

Stayed in February 2024

The location was very good; everything was easy to access and close, the room was small but not tiny and very clean( I love it). Also, the staff was accommodating and kind. I enjoyed staying there.

Stayed in February 2024

nothing

Good hotel and nice location.all staff are helpful.

Stayed in February 2024

The music in the bar was far too loud. Good play list. But too loud.

Warm. Comfy. Good beds.

Stayed in February 2024

Continental breakfast was OK. Could have been a bit better. Pancake machine was fascinating, though.

We came by train and the hotel is right across the street from Penn Station, so it was very convenient.

Stayed in February 2024

A bit outdated, but overall clean, BUT carpets in the room can cause issues to people with severe dust allergy. Breakfast is really disappointing, no fresh vegetables, cheese or charcuterie, plastic utensils, not worth it. Good thing they have gluten free bread though.

Location, room with the city view was nice, comfy beds, clean bathroom.

Stayed in February 2024

Nobody came to clean our room. We were the for 4 nights and we’re not in the room from 8am-8pm for our trip. Only came once to clean room and it was at 6pm on our last night. But they did bring more towels so that was good.

Great location directly next to MSG. We went for the basketball game so couldn’t of been better spot

Stayed in February 2024

I didn't have high expectations but the hotel worked more than well for us. The beds were comfortable, the shower was incredibly good, breakfast was a large selection and there was no noise at night.

Stayed in February 2024

Restaurant was small and always very busy , not enough seating really . The bar area was small and wasn't open on the last night of our trip which was a Sunday.

Very friendly helpful staff . excellent location. Breakfast was ample and good variety. The rooftop bar was amazing and had the good views especially at night .

Stayed in February 2024