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8452 Edes Avenue, Oakland, CA 94621, United States of America
July 31, 2015
눉I asked about the $50.00 gift card offer and was told to call about it when I got home. I called only to find out you needed to be a Choice rewards member. I could have signed up if I had known. I called to resolve issue and was transferred 3 times and hung up on. I called back and was hung up on again. I was not abusive or rude, just firm in my desire to correct the issue. Just poor customer service all around. I will be choosing different hotels from this point forward and will never recommend this hotel chain
July 28, 2015
눉Housekeeping missed our room one day.
눇Very close to interstate and several good restaurants and shopping.
July 29, 2015
눉Smoking is allowed in the parking lot out back and our room looked out to the back. There were many smokers hanging around and smoking right in front of our window which we did not like at all.
눇Check-in and check-out was super efficient. Foyer and hall ways were super clean. Hotel was crowded as was evident from the very full parking lot but we still got to park OK.
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