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  5. Reviews of Fairfield Inn and Suites Chicago Downtown/ Magnificent Mile

Reviews of Fairfield Inn and Suites Chicago Downtown/ Magnificent Mile This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

216 East Ontario Street, Streeterville, Chicago, IL 60611, United States of America

#66 of 180 hotels in Chicago

Guests' Choice

Review Score

Based on 616 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.4

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    9.0
    Definitely recommend
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Had a bit of trouble navigating the shower. We're not used to these taps. Maybe some basic instructions would help? Also, there was no exhaust fan in the bathroom.

    Lovely, welcoming staff. Great location. Comfortable beds. Room was a good size - 2xQS beds for family of 4. Lovely breakfast. Fridge and coffee maker in room was good.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    Nice stay
    • Business trip
    • Group
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location , food and staff behaviour

    Stayed in April 2024

  • Reviewed: March 11, 2024

    7.0
    Nice hotel with a great location
    • Leisure trip
    • Travelers with friends
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    We booked room for 3 adults and we knew in advance that one of us is gonna sleep on a sofa. I expected that the room will be ready but the sofa wasn’t made. I called the reception to ask if they gave us the right room and they told me to take the beddings from a dresser. So I had to open the couch and make my bed myself. I was told that they didn’t know, if we will use the sofa so they didn’t prepare it. I was very disappointed that I paid for 3 adults and had to make my own bed.

    Location of the hotel is wonderful! Walkable distance to all important places. The staff who took care of our luggages was amazing! Very friendly and gave us great recommendation for a near by restaurant. Room was clean.

    Stayed in March 2024

  • Reviewed: February 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location, friendly personnel, clean and cozy room with all necessary amenities.

    Stayed in December 2023

  • Reviewed: January 15, 2024

    9.0
    Great location with great staff
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was super crowded, but it was New Year’s Day so I think that might be a one off!

    The staff were super helpful and it was a great location for NYE!

    Stayed in January 2024

  • Reviewed: January 12, 2024

    7.0
    Reasonable price for the location but beware of loud in-unit heating/cooling system
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Poor thermal control with the in-unit heater which struggled to maintain a consistent temperature and made a lot of noise.

    Great location, reasonably priced for the location but on pricier side, decent breakfast.

    Stayed in January 2024

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 9 nights
    • Submitted from a mobile device

    Near elevator...I am not one to gripe overa little noise.

    Great location and breakfast was always good!! Beds sleep well

    Stayed in December 2023

  • Reviewed: December 28, 2023

    9.0
    Overall good stay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 3 nights

    The eggs of the breakfast. The AC is noisy making it difficult to fall sleep

    Staff was friendly. Beds were big and comfortable

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    I stayed for three nights. The location was very good. The room was comfstable and nice. Theo breakfast has good options
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Good location. Great breakfast

    Stayed in November 2023

  • Reviewed: December 18, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    Room was really cold. Air from the outside was coming in and had to use the noisy A/C system to get the room warm.

    Location is great. And, in general, the facilities are ok.

    Stayed in December 2023

  • Reviewed: December 16, 2023

    8.0
    Pretty decent hotel which is good for a short stay
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    No comments

    Nice room, breakfast is Ok, staff helpfull

    Stayed in November 2023

  • Reviewed: November 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Cant think of anything

    Very nice staff, clean room and roomservice good, great location, nice breakfast, nice gym room

    Stayed in November 2023

  • Reviewed: November 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Fast check in

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    Safe, friendly affordable place away from home …
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 20 nights
    • Submitted from a mobile device

    On first floor.. help to get a cab.. maybe a flshing red light to swith on and of will solve the need.. small well located priced competitive hotel w friendly staff and help with even quick good Xerox need…

    Guests have varied selections from cereals cold and hot with from milk and over ten toppings and nuts .. kinds of bread covered with proper implements and toasters and jams, cr cheese butter.tray of fruits small fridge of all kinds of milk and yogurts....juices,h2o dispensers…coffee, 3creams dispensers, and box of sm creamers, Br n wh sugar packets, stack of big paper n plastic cups….section of covered 4 types of hot dishes- scr eggs,meat vegg patties, bacon.. mound of hard bld eggs; s/o catsup on the side….bake ur own plate size waffle w measured prepd product… Corner for sp fork n knives, plates n big napkins. AND constant replenishments ( nothing goes empty) and cleaning of surrounding down to the floor.of uniformed friendly staff…

    Stayed in November 2023

  • Reviewed: November 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfect except for the front desk lady who attended to us upon our arrival, she was not really courteous and did not even greet us with a smile. I believe staff who are manning the front desk should be approachable and very hospitable because they are the face of the hotel. Despite that, I would like to commend the guy who was at the front desk (i forgot to get his name) before we left and during our stay he was able to assist us and was very accommodating. Thank you from the bottom of our hearts….please continue to serve your customers with utmost care and courtesy.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    9.0
    Very convenient location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was kind of bad, those eggs taste weird

    Exelent location

    Stayed in October 2023

  • Reviewed: October 19, 2023

    9.0
    We had an amazing time in Chicago
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I actually can’t think of anything.

    The staff was super friendly and helpful. The rooms were both clean, and the location of the hotel was perfect for us Chicago visitors

    Stayed in October 2023

  • Reviewed: September 12, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old rooms tired facilities, you are paying for the location and it wasn’t bad

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    Definetly will be our choice next time
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Perfect location, good breakfast, clean rooms, free and fast enough wifi connection

    Stayed in August 2023

  • Reviewed: September 11, 2023

    7.0
    Overall a decent stay
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not that much hot water in the shower.

    Friendliness of Staff.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Mattress on pulling couch, very old, uncomfortable, squeaky.

    Overall we like the place. Great service, delicious breakfast.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    9.0
    Great central location
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Too many disposable items (utensils, plates) at breakfast.

    Very centrally located, walkable and easy access to most attractions. Friendly and helpful staff. Sleeping/living area divided which is convenient when traveling with kids.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Chicago trip
    • Leisure trip
    • Travelers with friends
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were small

    How close everything was and the front desk.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Queen Room
    • Stayed 6 nights

    good friendly staff and helpful

    Stayed in August 2023

Showing 1 - 25

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