216 East Ontario Street, Streeterville, Chicago, IL 60611, United States of America
#66 of 180 hotels in Chicago
Guests' ChoiceBased on 616 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.4
Facilities
8.4
Staff
8.9
Value for money
8.3
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 17, 2024
Carol
AustraliaHad a bit of trouble navigating the shower. We're not used to these taps. Maybe some basic instructions would help? Also, there was no exhaust fan in the bathroom.
Lovely, welcoming staff. Great location. Comfortable beds. Room was a good size - 2xQS beds for family of 4. Lovely breakfast. Fridge and coffee maker in room was good.
Stayed in April 2024
Reviewed: April 6, 2024
Sakshi
IndiaNothing
Location , food and staff behaviour
Stayed in April 2024
Reviewed: March 11, 2024
Adéla
United States of AmericaWe booked room for 3 adults and we knew in advance that one of us is gonna sleep on a sofa. I expected that the room will be ready but the sofa wasn’t made. I called the reception to ask if they gave us the right room and they told me to take the beddings from a dresser. So I had to open the couch and make my bed myself. I was told that they didn’t know, if we will use the sofa so they didn’t prepare it. I was very disappointed that I paid for 3 adults and had to make my own bed.
Location of the hotel is wonderful! Walkable distance to all important places. The staff who took care of our luggages was amazing! Very friendly and gave us great recommendation for a near by restaurant. Room was clean.
Stayed in March 2024
Reviewed: February 9, 2024
Bohdan
United States of AmericaLocation, friendly personnel, clean and cozy room with all necessary amenities.
Stayed in December 2023
Reviewed: January 15, 2024
Samantha
United States of AmericaThe breakfast was super crowded, but it was New Year’s Day so I think that might be a one off!
The staff were super helpful and it was a great location for NYE!
Stayed in January 2024
Reviewed: January 12, 2024
Rajas
CanadaPoor thermal control with the in-unit heater which struggled to maintain a consistent temperature and made a lot of noise.
Great location, reasonably priced for the location but on pricier side, decent breakfast.
Stayed in January 2024
Reviewed: December 31, 2023
Chris
United States of AmericaNear elevator...I am not one to gripe overa little noise.
Great location and breakfast was always good!! Beds sleep well
Stayed in December 2023
Reviewed: December 28, 2023
Laura
United States of AmericaThe eggs of the breakfast. The AC is noisy making it difficult to fall sleep
Staff was friendly. Beds were big and comfortable
Stayed in December 2023
Reviewed: December 28, 2023
Natalia
United States of AmericaGood location. Great breakfast
Stayed in November 2023
Reviewed: December 18, 2023
Ramón
GermanyRoom was really cold. Air from the outside was coming in and had to use the noisy A/C system to get the room warm.
Location is great. And, in general, the facilities are ok.
Stayed in December 2023
Reviewed: December 16, 2023
Makhkamov
UzbekistanNo comments
Nice room, breakfast is Ok, staff helpfull
Stayed in November 2023
Reviewed: November 27, 2023
Johanna
IcelandCant think of anything
Very nice staff, clean room and roomservice good, great location, nice breakfast, nice gym room
Stayed in November 2023
Reviewed: November 20, 2023
Nicole
United States of AmericaFast check in
Stayed in November 2023
Reviewed: November 19, 2023
Angelita
PhilippinesOn first floor.. help to get a cab.. maybe a flshing red light to swith on and of will solve the need.. small well located priced competitive hotel w friendly staff and help with even quick good Xerox need…
Guests have varied selections from cereals cold and hot with from milk and over ten toppings and nuts .. kinds of bread covered with proper implements and toasters and jams, cr cheese butter.tray of fruits small fridge of all kinds of milk and yogurts....juices,h2o dispensers…coffee, 3creams dispensers, and box of sm creamers, Br n wh sugar packets, stack of big paper n plastic cups….section of covered 4 types of hot dishes- scr eggs,meat vegg patties, bacon.. mound of hard bld eggs; s/o catsup on the side….bake ur own plate size waffle w measured prepd product… Corner for sp fork n knives, plates n big napkins. AND constant replenishments ( nothing goes empty) and cleaning of surrounding down to the floor.of uniformed friendly staff…
Stayed in November 2023
Reviewed: November 13, 2023
Joanne
United States of AmericaEverything was perfect except for the front desk lady who attended to us upon our arrival, she was not really courteous and did not even greet us with a smile. I believe staff who are manning the front desk should be approachable and very hospitable because they are the face of the hotel. Despite that, I would like to commend the guy who was at the front desk (i forgot to get his name) before we left and during our stay he was able to assist us and was very accommodating. Thank you from the bottom of our hearts….please continue to serve your customers with utmost care and courtesy.
Stayed in October 2023
Reviewed: October 20, 2023
Karla
United States of AmericaThe breakfast was kind of bad, those eggs taste weird
Exelent location
Stayed in October 2023
Reviewed: October 19, 2023
Antonio
United States of AmericaI actually can’t think of anything.
The staff was super friendly and helpful. The rooms were both clean, and the location of the hotel was perfect for us Chicago visitors
Stayed in October 2023
Reviewed: September 12, 2023
Ben
New ZealandOld rooms tired facilities, you are paying for the location and it wasn’t bad
Stayed in September 2023
Reviewed: September 11, 2023
Toni
TurkeyPerfect location, good breakfast, clean rooms, free and fast enough wifi connection
Stayed in August 2023
Reviewed: September 11, 2023
Vincent
United States of AmericaNot that much hot water in the shower.
Friendliness of Staff.
Stayed in September 2023
Reviewed: September 8, 2023
Marcin
United States of AmericaMattress on pulling couch, very old, uncomfortable, squeaky.
Overall we like the place. Great service, delicious breakfast.
Stayed in September 2023
Reviewed: August 30, 2023
Katja
GermanyToo many disposable items (utensils, plates) at breakfast.
Very centrally located, walkable and easy access to most attractions. Friendly and helpful staff. Sleeping/living area divided which is convenient when traveling with kids.
Stayed in August 2023
Reviewed: August 13, 2023
Shatia
United States of AmericaRooms were small
How close everything was and the front desk.
Stayed in August 2023
Reviewed: August 13, 2023
Rajiv
Indiagood friendly staff and helpful
Stayed in August 2023
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