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  5. Reviews of Fairfield Inn & Suites By Marriott New York Manhattan/Times Square

Reviews of Fairfield Inn & Suites By Marriott New York Manhattan/Times Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

330 West 40th Street, Hell's Kitchen, New York, NY 10018, United States of America

#226 of 413 hotels in New York

Guests' Choice

Review Score

Based on 2466 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 16, 2024

    9.0
    Great location, friendly staff, comfy room
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Great location, friendly staff, comfy room

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good breakfast, clean, good staff, great location, just a few problems with an old building.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    ELEVATORS did not work properly some of the time. Would skip floors, etc. Also, in our shower/tub, water got hot enough but if you turned hot up all the way to warm up faster, it made this terrible noise.

    LOCATION was fabulous. We did have to walk a couple blocks that seemed a bit scary but didn't experience any problems. We were able to walk to many great locations from hotel. Also, staff was great and breakfast staff really great. Hotel was very clean. Also, they stored our bags securely until our room was ready and until our flight left on way home.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    8/10
    • Leisure trip
    • Couple
    • King Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Waiting for elevators sometimes even up to 20 minutes, and all the days the breakfast look the same.

    Location is great, value to the paid price is good. staff were really kind and helpful. Would recommend!

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Was well worth it, great value for money
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights

    Maybe more selection of foods for breakfast, but other than that nothing else was bad.

    Nice hotel, staff always friendly and helpful. Even did a courtesy call to check we were happy. Good breakfast, and would give us takeaway bags to take some food which was nice, never had that before. Clean place, walking distance to port authority bus terminal was very useful (literally over the road).

    Stayed in February 2024

  • Reviewed: March 8, 2024

    9.0
    Great location with a great staff!
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    No complaints or comments.

    Excellent location, clean room, and very nice and cooperative staff. Both check-in and check-out were smooth and easy, especially thanks to Keren Cerdero, our reception desk assistant. She helped my wife in the morning with late checkout and directions.

    Stayed in February 2024

  • Reviewed: March 8, 2024

    9.0
    Breakfast was good and bed very comfortable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    My room was not cleaned in all my stay

    Very friendly staff members

    Stayed in February 2024

  • Reviewed: March 7, 2024

    9.0
    Absolutely will stay again
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There wasn’t anything I disliked

    I loved the cleanliness, comfort and how accommodating the staff were. Also the shampoo & conditioner were amazing and I am excited to find that I can order it for home too.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Disposable plates and cutlery in the restaurant. Small variety of items for breakfast and very few healthy options

    Excellent location, comfortable bed, clean bathroom, well equipped room, luggage storege before check in / after check out

    Stayed in March 2024

  • Reviewed: March 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was a hassle and always crowded

    Location

    Stayed in January 2024

  • Reviewed: February 28, 2024

    8.0
    Short and sweet
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    One morning I had an early start - needed to catch a train at 5:15am. There was no hot water, even after running the water. During winter having a cold shower to go out in the cold was not great

    Excellent location and great staff. Very comfortable bed with plenty of plug outlets. Breakfast to go is available as the breakfast hall can get very busy

    Stayed in February 2024

  • Reviewed: February 27, 2024

    8.0
    Great stay, good location, great breakfast included, just the shower water pressure let it down.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very little water pressure in the shower - terrible

    Great location

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    All About the Conveniences.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There were a lot of little one-person projects left unfinished or not started yet. Perhaps they are planning a facelift and the entire property will be brought in to the 21st century.

    Good breakfast and good water pressure.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Great location really lovely staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Room could be updated and there was no fridge but a drinks cooler !! That didn’t keep anything cool

    Lovely staff really helpful breakfast was basic but enough and a really comfortable bed nice touch with an ice machine

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Wonderful
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Very good location and a very good breakfast.

    Stayed in January 2024

  • Reviewed: February 19, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and View
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast area is too small, and there are very few healthy options. Hotel uses single-use dishes and plastic cutlery. The room for 4 was quite small.

    Very good location, friendly staff, clean room. We were on the 31st floor and the view was great.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    7.0
    Great location and friendly staff.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast was the same all days but still good. Dinning room is too small for all the guests (you can also grab a take away). You could hear cars from the street and heating was not working (later they fixed it).

    Clean room, great location.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Fair for the price
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Very small room, 4 is us coil barely fit. Our suitcases were by our beds, because we couldn’t put all of them on the floor. Sheets were not done, no new towels everyday either

    Good breakfast buffet, good location and price.

    Stayed in January 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator

    The area

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Not enough elevators, poor breakfast.

    Location was great, bed was comfortable.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small rooms and the old fridge in the room

    Enjoy my stay, location was good, staff very friendly and professional. Loved the bed, so comfortable. Breakfast was okay. Only issue was the tiny old fridge in the room, but overall place was awesome, I recommend for short stays in NY

    Stayed in February 2024

  • Reviewed: February 10, 2024

    8.0
    Excellent. Close to everything with amazing and helpful staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff were all amazing. From check in to breakfast staff, all were great

    Location was great. Close to everything. Would stay there again.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    7.0
    Vanessa and all the reception staff are very helpful and nice
    • Leisure trip
    • Couple
    • King Room
    • Stayed 14 nights
    • Submitted from a mobile device

    I would a larger lobby, a restaurant and a bar. Sorry the roof top was closed.

    Breakfast and location are good.

    Stayed in January 2024

  • Reviewed: February 4, 2024

    8.0
    Excellent location and good value for money.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    As a celiac, it would have been nice to have more gluten-free options with the breakfast. I could eat the fruit and scrambled eggs, that was it. Also, the heater in the room blew a warm dry air onto us that left my throat a bit scratchy.

    The location was ideal. We landed at Newark and took the Newark Express to the Port Authority which was a block away, making getting to the hotel very easy. The staff was helpful, courteous and very professional. It was easy to stow our bags upon arrival and on our final day so we could enjoy the city. The included breakfast was BUSY, but the staff was again a delight and it was a great added value. I would stay here again.

    Stayed in January 2024

  • Reviewed: February 2, 2024

    8.0
    It was nice and comfortable
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Leave more coffee in the room. Also, the breakfast layout could be much better done.

    Great workers! They are nice and seem to truly care about your comfort. Breakfast was good and plentiful, but it has a bad layout.

    Stayed in February 2024

Showing 1 - 25

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