330 West 40th Street, Hell's Kitchen, New York, NY 10018, United States of America
#226 of 413 hotels in New York
Guests' ChoiceBased on 2466 hotel reviews
8.0Cleanliness
8.2
Comfort
8.2
Location
8.9
Facilities
7.9
Staff
8.9
Value for money
7.8
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 16, 2024
Gemma
AustraliaGreat location, friendly staff, comfy room
Stayed in March 2024
Reviewed: March 14, 2024
Luann
United States of AmericaELEVATORS did not work properly some of the time. Would skip floors, etc. Also, in our shower/tub, water got hot enough but if you turned hot up all the way to warm up faster, it made this terrible noise.
LOCATION was fabulous. We did have to walk a couple blocks that seemed a bit scary but didn't experience any problems. We were able to walk to many great locations from hotel. Also, staff was great and breakfast staff really great. Hotel was very clean. Also, they stored our bags securely until our room was ready and until our flight left on way home.
Stayed in March 2024
Reviewed: March 12, 2024
Weronika
PolandWaiting for elevators sometimes even up to 20 minutes, and all the days the breakfast look the same.
Location is great, value to the paid price is good. staff were really kind and helpful. Would recommend!
Stayed in March 2024
Reviewed: March 10, 2024
Marianna
United KingdomMaybe more selection of foods for breakfast, but other than that nothing else was bad.
Nice hotel, staff always friendly and helpful. Even did a courtesy call to check we were happy. Good breakfast, and would give us takeaway bags to take some food which was nice, never had that before. Clean place, walking distance to port authority bus terminal was very useful (literally over the road).
Stayed in February 2024
Reviewed: March 8, 2024
Joseph76
United States of AmericaNo complaints or comments.
Excellent location, clean room, and very nice and cooperative staff. Both check-in and check-out were smooth and easy, especially thanks to Keren Cerdero, our reception desk assistant. She helped my wife in the morning with late checkout and directions.
Stayed in February 2024
Reviewed: March 8, 2024
Jeannette
United States of AmericaMy room was not cleaned in all my stay
Very friendly staff members
Stayed in February 2024
Reviewed: March 7, 2024
Stacey
United States of AmericaThere wasn’t anything I disliked
I loved the cleanliness, comfort and how accommodating the staff were. Also the shampoo & conditioner were amazing and I am excited to find that I can order it for home too.
Stayed in March 2024
Reviewed: March 7, 2024
Catarina
BrazilDisposable plates and cutlery in the restaurant. Small variety of items for breakfast and very few healthy options
Excellent location, comfortable bed, clean bathroom, well equipped room, luggage storege before check in / after check out
Stayed in March 2024
Reviewed: March 1, 2024
Juan
United States of AmericaBreakfast was a hassle and always crowded
Location
Stayed in January 2024
Reviewed: February 28, 2024
Ayeesha
United KingdomOne morning I had an early start - needed to catch a train at 5:15am. There was no hot water, even after running the water. During winter having a cold shower to go out in the cold was not great
Excellent location and great staff. Very comfortable bed with plenty of plug outlets. Breakfast to go is available as the breakfast hall can get very busy
Stayed in February 2024
Reviewed: February 27, 2024
Lucy
AustraliaVery little water pressure in the shower - terrible
Great location
Stayed in February 2024
Reviewed: February 21, 2024
Christian
United States of AmericaThere were a lot of little one-person projects left unfinished or not started yet. Perhaps they are planning a facelift and the entire property will be brought in to the 21st century.
Good breakfast and good water pressure.
Stayed in February 2024
Reviewed: February 19, 2024
Ross
United KingdomRoom could be updated and there was no fridge but a drinks cooler !! That didn’t keep anything cool
Lovely staff really helpful breakfast was basic but enough and a really comfortable bed nice touch with an ice machine
Stayed in February 2024
Reviewed: February 19, 2024
Paul
SwitzerlandNothing
Very good location and a very good breakfast.
Stayed in January 2024
Reviewed: February 19, 2024
Ernestine
AustriaBreakfast area is too small, and there are very few healthy options. Hotel uses single-use dishes and plastic cutlery. The room for 4 was quite small.
Very good location, friendly staff, clean room. We were on the 31st floor and the view was great.
Stayed in February 2024
Reviewed: February 18, 2024
Primož
SloveniaBreakfast was the same all days but still good. Dinning room is too small for all the guests (you can also grab a take away). You could hear cars from the street and heating was not working (later they fixed it).
Clean room, great location.
Stayed in February 2024
Reviewed: February 18, 2024
Laura
LithuaniaVery small room, 4 is us coil barely fit. Our suitcases were by our beds, because we couldn’t put all of them on the floor. Sheets were not done, no new towels everyday either
Good breakfast buffet, good location and price.
Stayed in January 2024
Reviewed: February 15, 2024
Itamar
IsraelThe elevator
The area
Stayed in February 2024
Reviewed: February 13, 2024
Rudolf
HungaryNot enough elevators, poor breakfast.
Location was great, bed was comfortable.
Stayed in February 2024
Reviewed: February 13, 2024
Dorcus
United States of AmericaSmall rooms and the old fridge in the room
Enjoy my stay, location was good, staff very friendly and professional. Loved the bed, so comfortable. Breakfast was okay. Only issue was the tiny old fridge in the room, but overall place was awesome, I recommend for short stays in NY
Stayed in February 2024
Reviewed: February 10, 2024
Ellis
CanadaThe staff were all amazing. From check in to breakfast staff, all were great
Location was great. Close to everything. Would stay there again.
Stayed in February 2024
Reviewed: February 7, 2024
André
PortugalI would a larger lobby, a restaurant and a bar. Sorry the roof top was closed.
Breakfast and location are good.
Stayed in January 2024
Reviewed: February 4, 2024
Stephan
CanadaAs a celiac, it would have been nice to have more gluten-free options with the breakfast. I could eat the fruit and scrambled eggs, that was it. Also, the heater in the room blew a warm dry air onto us that left my throat a bit scratchy.
The location was ideal. We landed at Newark and took the Newark Express to the Port Authority which was a block away, making getting to the hotel very easy. The staff was helpful, courteous and very professional. It was easy to stow our bags upon arrival and on our final day so we could enjoy the city. The included breakfast was BUSY, but the staff was again a delight and it was a great added value. I would stay here again.
Stayed in January 2024
Reviewed: February 2, 2024
Alan
United States of AmericaLeave more coffee in the room. Also, the breakfast layout could be much better done.
Great workers! They are nice and seem to truly care about your comfort. Breakfast was good and plentiful, but it has a bad layout.
Stayed in February 2024
Stadtallendorf, Germany
Saint Petersburg, Russia
West Monroe, USA
Candidasa, Indonesia
Bardi, Italy
Sayabec, Canada
Bitung, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content