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  5. Reviews of Flagship Inn & Suites

Reviews of Flagship Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

470 Gold Star Highway, Groton, CT 06340, United States of America

#12 of 12 hotels in Groton

Guests' Choice

Review Score

Based on 313 hotel reviews

3.5

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    4.8

  • Location

    6.1

  • Facilities

    4.3

  • Staff

    5.2

  • Value for money

    4.9

  • Free WiFi

    5.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 3, 2024

    5.0
    OK, for one night
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    very unconfortable "flat" pillows, No support

    Stayed in December 2023

  • Reviewed: November 4, 2023

    3.0
    Bad
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The fact I had to check out early or at least attempted to, due to unexpected arrangements. And was told I couldn’t get a refund for one night even though I never stayed in the room. So I lost out on $200 for a room I never stayed in.

    Stayed in October 2023

  • Reviewed: October 29, 2023

    4.0
    Beware
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I liked the room but I woke to itching and bites, killed about 7 bed bugs in the course of the night so I got little sleep also add said breakfast included which is not true so add was misleading,they should correct that.I was in rm.118 so beware.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Should have included the breakfast that was advertised. The listing still says breakfast is included but it is not currently included and clearly has not been included for quite some time.

    Booking said breakfast was included but it was not.

    Stayed in October 2023

  • Reviewed: September 22, 2023

    2.0
    Very Poor
    • Business trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had to change my room 5 times due to smoke smells or weed smells in the room...I am highly allergic and get vilontly sick due to the smell. I was out there for an event and was only in the room 11p-630a when I had to leave for the event. I couldn't even sleep due to all the loud noises all throughout the night. There were also roaches and ants in the room and splatters up the wall that bioluminesed that was repainted so yea... someone died in that room! It's NOT worth the money and it is very gross and rundown and I was "supposedly" in the "best" room. Don't go there!

    Honestly not much. The sheets were clean and the bed was fairly comfortable

    Stayed in September 2023

  • Reviewed: September 11, 2023

    5.0
    you get what what you pay for
    • Leisure trip
    • Solo traveler
    • Deluxe King Room Smoking
    • Stayed 2 nights

    tv only had about 10 stations, and the guy in the next room was selling drugs.

    clean sheets, clean bathroom

    Stayed in September 2023

  • Reviewed: August 31, 2023

    5.0
    It served the purpose
    • Leisure trip
    • Family with young children
    • Deluxe Room With Two Double Beds Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I asked the attendant about breakfast as advertised. He just said "no breakfast"

    Location was good. The beds were clean and comfortable.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    2.0
    Stains & cigarette burns
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely filthy. We had to go to walmart and buy a new bedset just to sleep there. The bedd was covered in stains and cigarette burns. Floors were dirty. Shower was dirty and had a hole in the wall like someone punched it. Chairs in the room were covered in stains. Absolutely the grossest room we’ve ever stayed in.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bookings said continental breakfast was included bit it was not. Toilet seat broken.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    4.0
    This place is a dump.
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Unkept. Burn holes in blanket. Breakfast is not served at this hotel. It was suspended years ago but still advertises as having a complimentary breakfast.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    2.0
    Most money we've ever spent for such a low quality room.
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    Extremely poor condition of the room. Cabinets stayed open, peeling paint, holes in walls.

    Location was fine

    Stayed in June 2023

  • Reviewed: April 28, 2023

    5.0
    Stayed for cost and location, knewi it was marginal
    • Business trip
    • Solo traveler
    • Deluxe King Room Non-Smoking
    • Stayed 1 night

    Not enough light to read in room, even next to bedside table No hot beverage cups Womens garments left in drawer

    Low cost Location

    Stayed in April 2023

  • Reviewed: April 1, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Fine

    Comfortable

    Stayed in January 2023

  • Reviewed: February 21, 2023

    4.0
    2 star and dirty. Nice staff tho.
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The broken furniture in the bedroom cigarette Burns in the non-smoking room reek of cigarettes. Found dirty Towels up in a kitchen cabinet, Falsely advertised no continental breakfast no pool no spa tub in the suite... Stayed 2 nights both nights the same trash sat outside in the halls next to the broken bed furniture outside..couldn't move to new place everything was full in area...just slept and prayed no bed bugs ...

    Me and my fiance found this on booking.com at a very cheap price I guess we got What we paid for. The location was great lots of restaurants and in between both casinos plus we went to the aquarium that was the only 10 minutes away. The only thing I liked about the room was the water pressure in the shower everything else was filthy and broken and falsely advertised... The bookings.com site listed 3.2 star rating Google gave it a 2 star rating with bed bugs reviews so glad I did not see the bed bugs I was petrified all night....

    Stayed in February 2023

  • Reviewed: February 13, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't get the room that I wanted

    Room was clean, not the room I had last time that I loved but it was a good room

    Stayed in February 2023

  • Reviewed: February 4, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Floor was sticky, no sitting area, seen 4 bugs the time I was there. All the same type of bug. Wifi would keep cutting out. Couldn't even have it on my phone, nothing would load.

    It looks nothing like the pictures. They have laminate hardwood. But was sticky

    Stayed in January 2023

  • Reviewed: December 17, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    To loud

    Quietness

    Stayed in December 2022

  • Reviewed: December 10, 2022

    3.0
    would not stay there again
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    advertised breakfast but had discontinued it. no coffee maker in room plug on the hair dryer fell apart when picked up poor quality soap that fell apart microwave didn’t work

    very good shower and it was cheap

    Stayed in December 2022

  • Reviewed: October 27, 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    rude staff

    Stayed in October 2022

  • Reviewed: October 10, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bathroom falling apart.

    Stayed in October 2022

  • Reviewed: October 1, 2022

    3.0
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: September 19, 2022

    3.0
    room good outside dumpy looking stayed there once before it was in good condition but it’s been let go
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    trash all over porch and lower level walkways no continental breakfast that’s on there add

    room was good

    Stayed in September 2022

  • Reviewed: August 29, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was super crappy. The walls,curtains, bathroom, dresser, lack of wifi, lack of the supposed breakfast. And it was honestly just gross.

    The shower pressure.

    Stayed in August 2022

  • Reviewed: August 27, 2022

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Nothing

    Stayed in August 2022

Showing 1 - 25

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