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12562 International Drive, Orlando, FL 32821, United States of America
November 29, 2015
눉The whole building we were in lost hot water, which is not a good thing after having spent a day at Disney with the Wife and small children. My Wife called the front desk about it and they hung up on her! I went to the front desk in the pouring rain from the furthest building away and they thankfully let me check out early. However, when I got to the desk, the manager was on the phone talking about the whole building not having hot water, and the woman at the counter acted like it was news to her. If they had even left a note on the door, or called the room to let us know, or offered something like free breakfast for the inconvenience it wouldn't have been that bad. We ended up leaving and staying at a Disney hotel. Only a little more, but without the inconvenience or attitude. I would also like to add that Booking.com was amazingly awesome in dealing with all of this!
눇The cleaning staff was very cheerful and friendly. They work very hard pushing those carts around the entire property. Tip them well!
November 28, 2015
눉beds could have been firmer
November 29, 2015
눉Parking lot should be monitored. A lot of NON-AUTHORIZED cars parked in the parking lot. As a result, people that paid for a place with parking lot did not have the space due to this situation. Also, anybody can get into the facility due to a lack of access control.
눇Cleanliness, location, staff, and pet friendly.
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