8720 Gulf Freeway, Houston, TX 77017, United States of America
#298 of 434 hotels in Houston
Guests' ChoiceBased on 106 hotel reviews
7.0Cleanliness
8.2
Comfort
8.0
Location
7.6
Facilities
7.7
Staff
7.7
Value for money
7.6
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 2, 2023
Kevin
United States of AmericaThe location, seemed like there was a little mold smell in the room.
The bed was comfortable, I had two reservations for different nights the check out and recheck in process was great.
Stayed in October 2023
Reviewed: July 4, 2022
Lynda
United States of AmericaIt didn’t had breakfast like it says, the room were to dark.
It was clean and the beds very comfy.
Stayed in July 2022
Reviewed: May 8, 2022
Bless
United States of AmericaRestaurant not open and restaurants outside of property too far to walk
They did not serve SVU breakfast.
Stayed in May 2022
Reviewed: December 27, 2021
Anthony
United States of AmericaThe television programs are horrible. They need a better service provider. Nothing worth watching. No breakfast. Pillows too soft.
It was clean
Stayed in December 2021
Reviewed: December 11, 2021
Jayson
United States of Americalocation
I always enjoy a room with a separate bedroom from the living room.
Stayed in November 2021
Reviewed: July 29, 2021
Kelly
United States of AmericaThe room upstairs sounded like a herd of elephants. Not very sound proof at midnight. The girl at check in was not very friendly, didn't review breakfast policy (was there breakfast?) Need more than 2 towels.
Room clean and comfortable
Stayed in July 2021
Reviewed: April 27, 2021
Morris
United States of AmericaRough crowd at night and one of our group had parts stolen off vehicle but I had great stay. Key in back door gave me exercise when inop. I had to think hard to find one thing inconvient. Thank you all very much.
Friendly staff.
Stayed in April 2021
Reviewed: April 12, 2024
Coy
United States of AmericaFrom our group one truck was stolen from hotel parking lot another truck was broken in braking glass , so security in very poor to none . So that reason I will rate it a FAIL GRADE
Rooms are comfortable
Stayed in April 2024
Reviewed: February 14, 2024
Jatarius
United States of AmericaI would add more outlets in the middle of the beds for charging devices.
I loved the customer service and accommodations provided by all the hotel staff that I had interactions with. The staff provided an extension cord and surge protector to easily charge devices in the room. Every need was met when asked.
Stayed in February 2024
Reviewed: January 22, 2024
Ovi
United States of AmericaNothing, all was great
Price
Stayed in December 2023
Reviewed: January 12, 2024
Jacqueline
United States of AmericaSomeone tried to get into my room and if I didn’t have the latch on the door they would’ve came right in. I was so afraid didn’t know what was going on. The front desk nor the manager called to explain or apologize for the mishap. I’m very disappointed and feel I deserve something for this mistake. I had to call down and mention what happened and very nonchalantly oh yeah we fixed it. WOW that’s it I even stopped by the front desk and still nothing.
Clean comfortable
Stayed in January 2024
Reviewed: December 10, 2023
Gerson
United States of AmericaThey were nice summing that booking.com didn't make my reservation right so i wasn't in the hotel system!! They gave me a better price than booking .com
Stayed in December 2023
Reviewed: December 1, 2023
Tiesha
United States of AmericaNice and clean and quiet
Clean nice staff great rooms
Stayed in November 2023
Reviewed: November 13, 2023
Smith
United States of AmericaThe staff was just there. Not really friendly.
The rooms are spacious!
Stayed in November 2023
Reviewed: October 3, 2023
Nicole
United States of AmericaThe hotel had a run down appearance with a moldy musty smell throughout.. the room linens were dingy with spots on them (clean) but noticeable washed in stains. The power went out during our stay no storms unsure of what happened it did come back on after about 10 minutes.
Budget hotel
Stayed in September 2023
Reviewed: August 22, 2023
Lbrazzell
United States of AmericaThe thermostat was set too low and I was unable to change it so I was freezing. Also the fixture on the shower was not installed properly so it was hard to set the water tempature. The mattress was a bit hard and uncomfortable.
The price was reasonable
Stayed in August 2023
Reviewed: June 23, 2023
Venu
United States of AmericaHotel staff, they cancelled my reservation without notifying me. I reached out to them that I would be lately checking in, and the receptionist acknowledged like yeah that’s fine. But by the time I reached out to there, they said reservation is cancelled, on top of it they added like they didn’t have my contact details to reach out. Communication was little rude.
Stayed in June 2023
Reviewed: June 19, 2023
Mccloud
United States of AmericaThe lady at the front desk did something that I don't know if I've ever had done to me before but she made me feel more less than a person than I've ever felt before she looked at me and treated me with such disrespect and discussed I pretty much cried hopefully I won't kill myself over this one day maybe she'll understand that you can't judge people by the way they look but-bye what's inside hopefully she realized how she made me feel and will correct the next person she encounters that she might not look like the way they look it's all because I have my teeth not like everyone else's my teeth are definitely in need of repair or replacement but that's besides the point it doesn't matter what a person looks like inside is what matters and her inside I hope it gets better in the meantime everything else was accommodating and beautiful if I would have stayed but I chose not to because of her she pretty much acted like she did not want me there whatsoever considering my reservation and everything there's one thing that I do know I will never check out a room there again
Stayed in June 2023
Reviewed: March 21, 2023
Zapper
United States of AmericaThe fact that all our trucks were broken into. And the police said it happens at that location every week.
Stayed in March 2023
Reviewed: March 19, 2023
Johnson
United States of AmericaPrefer 1st or 2nd floor.
Room size, King bed and amenities for very good price. Parking area good.
Stayed in March 2023
Reviewed: March 5, 2023
Gregory
United States of AmericaBreakfast is NOT included. LOUD! Road Noise from major highway. Can hear people walk upstairs.
Good Mattress and good pillow
Stayed in March 2023
Reviewed: February 7, 2023
Adrian
United States of AmericaSmelled like someone was smoking marijuana the entire stay there. When turning on the air, the smell intensified so badly that it was unbearable. When walking in the lobby on the last day, it had there was an sewage odor.
It was less than 10 minutes from the airport.
Stayed in February 2023
Reviewed: February 2, 2023
Frankie
United States of Americalocations
ok
Stayed in January 2023
Reviewed: January 31, 2023
Rhonda
United States of AmericaNo breakfast in the morning the coffee was not so good
The rooms was very clean
Stayed in January 2023
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