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  5. Reviews of Four Points by Sheraton Houston Hobby Airport

Reviews of Four Points by Sheraton Houston Hobby Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8720 Gulf Freeway, Houston, TX 77017, United States of America

#298 of 434 hotels in Houston

Guests' Choice

Review Score

Based on 106 hotel reviews

7.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    7.6

  • Facilities

    7.7

  • Staff

    7.7

  • Value for money

    7.6

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 2, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    The location, seemed like there was a little mold smell in the room.

    The bed was comfortable, I had two reservations for different nights the check out and recheck in process was great.

    Stayed in October 2023

  • Reviewed: July 4, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Wellness Suite, 1 Bedroom Suite, 1 King, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    It didn’t had breakfast like it says, the room were to dark.

    It was clean and the beds very comfy.

    Stayed in July 2022

  • Reviewed: May 8, 2022

    8.0
    My room was comfortable and clean. Staff was very nice . No good or drinks available no water in roo
    • Business trip
    • Solo traveler
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant not open and restaurants outside of property too far to walk

    They did not serve SVU breakfast.

    Stayed in May 2022

  • Reviewed: December 27, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Business Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    The television programs are horrible. They need a better service provider. Nothing worth watching. No breakfast. Pillows too soft.

    It was clean

    Stayed in December 2021

  • Reviewed: December 11, 2021

    8.0
    my stay was pleasant
    • Leisure trip
    • Solo traveler
    • Wellness Suite, 1 Bedroom Suite, 1 King, City view
    • Stayed 1 night
    • Submitted from a mobile device

    location

    I always enjoy a room with a separate bedroom from the living room.

    Stayed in November 2021

  • Reviewed: July 29, 2021

    8.0
    Good value, comfortable
    • Leisure trip
    • Family with young children
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    The room upstairs sounded like a herd of elephants. Not very sound proof at midnight. The girl at check in was not very friendly, didn't review breakfast policy (was there breakfast?) Need more than 2 towels.

    Room clean and comfortable

    Stayed in July 2021

  • Reviewed: April 27, 2021

    8.0
    All in all my stay was good. The staff was very helpful. not having breakfast was no fun but...
    • Solo traveler
    • Business Room, Guest room, 1 King
    • Stayed 16 nights
    • Submitted from a mobile device

    Rough crowd at night and one of our group had parts stolen off vehicle but I had great stay. Key in back door gave me exercise when inop. I had to think hard to find one thing inconvient. Thank you all very much.

    Friendly staff.

    Stayed in April 2021

  • Reviewed: April 12, 2024

    9.0
    Bad area , heavy crime , cars stolen from hotel parking lot
    • Business trip
    • Solo traveler
    • Business Room, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    From our group one truck was stolen from hotel parking lot another truck was broken in braking glass , so security in very poor to none . So that reason I will rate it a FAIL GRADE

    Rooms are comfortable

    Stayed in April 2024

  • Reviewed: February 14, 2024

    10
    Thank you Four Points by Sheraton Hobby hotel for excellent customer care.
    • Leisure trip
    • Family with young children
    • Superior Room, Guest room, 2 Double
    • Stayed 4 nights
    • Submitted from a mobile device

    I would add more outlets in the middle of the beds for charging devices.

    I loved the customer service and accommodations provided by all the hotel staff that I had interactions with. The staff provided an extension cord and surge protector to easily charge devices in the room. Every need was met when asked.

    Stayed in February 2024

  • Reviewed: January 22, 2024

    10
    Great price
    • Leisure trip
    • Couple
    • Wellness Suite, 1 Bedroom Suite, 1 King, City view
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, all was great

    Price

    Stayed in December 2023

  • Reviewed: January 12, 2024

    1.0
    Nerve wracking
    • Leisure trip
    • Couple
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Someone tried to get into my room and if I didn’t have the latch on the door they would’ve came right in. I was so afraid didn’t know what was going on. The front desk nor the manager called to explain or apologize for the mishap. I’m very disappointed and feel I deserve something for this mistake. I had to call down and mention what happened and very nonchalantly oh yeah we fixed it. WOW that’s it I even stopped by the front desk and still nothing.

    Clean comfortable

    Stayed in January 2024

  • Reviewed: December 10, 2023

    1.0
    Other than booking.com owing me 80$ until this day.I had to make a new reservation and my stay was decent.
    • Business trip
    • Solo traveler
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    They were nice summing that booking.com didn't make my reservation right so i wasn't in the hotel system!! They gave me a better price than booking .com

    Stayed in December 2023

  • Reviewed: December 1, 2023

    10
    Excellent
    • Couple
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Nice and clean and quiet

    Clean nice staff great rooms

    Stayed in November 2023

  • Reviewed: November 13, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Suite, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was just there. Not really friendly.

    The rooms are spacious!

    Stayed in November 2023

  • Reviewed: October 3, 2023

    4.0
    I checked out two days earlier than expected.
    • Leisure trip
    • Group
    • Superior Room, Guest room, 2 Double
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel had a run down appearance with a moldy musty smell throughout.. the room linens were dingy with spots on them (clean) but noticeable washed in stains. The power went out during our stay no storms unsure of what happened it did come back on after about 10 minutes.

    Budget hotel

    Stayed in September 2023

  • Reviewed: August 22, 2023

    5.0
    I consider the stay decent, because I was able to get a room at the last minute.
    • Leisure trip
    • Solo traveler
    • Business Room, Guest room, 1 King
    • Stayed 1 night

    The thermostat was set too low and I was unable to change it so I was freezing. Also the fixture on the shower was not installed properly so it was hard to set the water tempature. The mattress was a bit hard and uncomfortable.

    The price was reasonable

    Stayed in August 2023

  • Reviewed: June 23, 2023

    4.0
    Not upto the mark of Sheraton stay
    • Leisure trip
    • Couple
    • Wellness Suite, 1 Bedroom Suite, 1 King, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel staff, they cancelled my reservation without notifying me. I reached out to them that I would be lately checking in, and the receptionist acknowledged like yeah that’s fine. But by the time I reached out to there, they said reservation is cancelled, on top of it they added like they didn’t have my contact details to reach out. Communication was little rude.

    Stayed in June 2023

  • Reviewed: June 19, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    The lady at the front desk did something that I don't know if I've ever had done to me before but she made me feel more less than a person than I've ever felt before she looked at me and treated me with such disrespect and discussed I pretty much cried hopefully I won't kill myself over this one day maybe she'll understand that you can't judge people by the way they look but-bye what's inside hopefully she realized how she made me feel and will correct the next person she encounters that she might not look like the way they look it's all because I have my teeth not like everyone else's my teeth are definitely in need of repair or replacement but that's besides the point it doesn't matter what a person looks like inside is what matters and her inside I hope it gets better in the meantime everything else was accommodating and beautiful if I would have stayed but I chose not to because of her she pretty much acted like she did not want me there whatsoever considering my reservation and everything there's one thing that I do know I will never check out a room there again

    Stayed in June 2023

  • Reviewed: March 21, 2023

    1.0
    Broken windows and stolen belongings unhappy
    • Business trip
    • Group
    • Superior Room, Guest room, 2 Double
    • Stayed 5 nights

    The fact that all our trucks were broken into. And the police said it happens at that location every week.

    Stayed in March 2023

  • Reviewed: March 19, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Business Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Prefer 1st or 2nd floor.

    Room size, King bed and amenities for very good price. Parking area good.

    Stayed in March 2023

  • Reviewed: March 5, 2023

    4.0
    Sheraton used to stand for quality
    • Leisure trip
    • Couple
    • Business Room, Guest room, 1 King
    • Stayed 1 night

    Breakfast is NOT included. LOUD! Road Noise from major highway. Can hear people walk upstairs.

    Good Mattress and good pillow

    Stayed in March 2023

  • Reviewed: February 7, 2023

    3.0
    Would not stay again
    • Leisure trip
    • Family with young children
    • Business Room, Guest room, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Smelled like someone was smoking marijuana the entire stay there. When turning on the air, the smell intensified so badly that it was unbearable. When walking in the lobby on the last day, it had there was an sewage odor.

    It was less than 10 minutes from the airport.

    Stayed in February 2023

  • Reviewed: February 2, 2023

    1.0
    I left my earbuds and one of the staff people kept them instead of turning them in I will never come here again
    • Couple
    • Business Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    locations

    ok

    Stayed in January 2023

  • Reviewed: January 31, 2023

    9.0
    Wonderful
    • Family with young children
    • Business Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast in the morning the coffee was not so good

    The rooms was very clean

    Stayed in January 2023

Showing 1 - 25

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