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160 West 25th Street, Chelsea, New York City, NY 10001, United States of America
June 3, 2015
May 29, 2015
눉First of all, we were told that although we had booked a room with 2 queen beds for myself & my teenage daughter, that they had sold all the rooms so they only had a king with one bed left!! When I said this had been booked some months ago with booking.com they told me that booking.com had given them no contact details to get in touch with me! - not really my problem I thought, but they wouldn't give me a discount - in fact, told me king room with one bed should be more expensive!! Other stuff, the reception area is a little shabby and the carpets/rugs in the lifts were filthy. There was an odour of alcohol/other substances 2 evenings in the lifts! Could do with a bit of TLC to bring it up to scratch...
눇The hotel is close enough to Times Square - about 10-15 minute walk - but far enough away from the hustle and bustle of all the tourist areas if you like a good nights sleep. One young girl on reception very friendly, helpful and chatty.
May 28, 2015
눉Bed bug invested,Found a bug on me ,then woke up with to bite marks in my arm. I informed the staff but they were not too concerned. They said the room was under investigation and would call me the following day,never received a call. The shower was dirty, tub was off white with stains. The room that I was switched to,smelled like a smoke room. Have not been compensated for issue.
눇I enjoyed the easy access to the city and subway. Everything was in walking distance or subway.
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