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2600 Westport Parkway, Roanoke, TX 76177, United States of America
April 8, 2016
April 5, 2016
눉The beds were terrible! The customer is supposed to be able to adjust the firmness/softness of the bed, but ours was stuck on extra firm. It was like sleeping on the floor! Also, the doors closing echoed badly through the hallways, so we heard doors slamming shut all night long. Additionally, the website led me to believe that the breakfast was included in the price, but upon checking in we were told that it was $10.95 per person. We did not eat there! Finally, the hotel was very understaffed. We had a very small maintenance issue (needed a new lightbulb in a room lamp), and it took 30 min to get a new one. I asked for one at the front desk and was told I needed to talk to the bar tender who was also the general manager for the evening. She was the only one with a key to the maintenance closet, which was apparently very far away, resulting in my waiting a long, long time for such a simple thing. This place has a lot of potential, but is missing the mark right now.
눇The appearance of the hotel was amazing. Great features, decorations, and access. The fitness room was well-equipped with plenty of workout options.
April 3, 2016
눉Management is changing causing some disruptions at check in and rooms were not serviced properly (missing towels, sundries and TOILET Paper!!😨) Breakfast included serving yesterday's left over sausage links...yuk! Disgusting they would even consider serving any kind of left over food 😱
눇Staff were very friendly and tried to be helpful and accommodate us nicely
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