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1702 Seawall Boulevard, Galveston, TX 77551, United States of America
May 17, 2016
눇AC did not work, miserable night, we called 2 times in the AM hours asking for a fan and just letting them know for the record, no fan available, and all we got was a free breakfast, which we missed so we got lunch. Also they took a little off the hotel total, but for $400 per night, way too steep for an average hotel, sorry, we won't be staying there anymore.
May 3, 2016
눉After the first full night at the hotel we discovered bed bugs.
눇the staff was helpful and apologetic.
May 5, 2016
눉In the room we had it it was amazing but a tub would have been nice to have for two reasons; first, it was a premium room and while the balcony was breath taking the room itself was smaller without even the sitting area we had the previous night in the lower regular room along with the same bathroom. The second reason is far more selfish we were traveling with a small child and the standing only shower made it harder to bathe him. The air conditioner in the room had a problem with the panel and you couldn't control it so we winded up unplugging the air conditioner because it got so cold. Due to the nature of our trip and the fact it is so hard for us to get away I was disappointed we didn't get to stay in the same room both nights. I was glad however, we had the opportunity for the second room as the first room had thin walls and was a room that had the door that allowed to go next door. The guests next door were loud and there were people running around the halls. It was nice to have the privacy of the second room.
눇I always love the beds and bedding. The decor of the hotel and rooms is very bright and modern. The balcony we had was beautiful and the furniture was in good repair. The staff was also a gracious and very nice. We were there for our anniversary and when we got there there glad been a problem with a guest in the room we were to stay in and were now going to have to stay in a lower room than we paid for. The staff gave myself, my husband and our 11 month old a complimentary breakfast. We were then moved the next day to a beautiful room on the top floor with an expansive view and a charming balcony over looking the beach, the pier and the pool.
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