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2701 East Beltline Avenue Southeast, Grand Rapids, MI 49546, United States of America
May 16, 2016
눉tThe cleanliness was unacceptable. The staff was not as attentive as I hoped. Also, I had booked my stay online and it was supposed to be billed to my company but was billed to my personal card. Tried to resolve after stay was over because I didn't realize I was billed till I had returned from trip. I attempted to resolve over the phone but first it was they had an inspection going on and would have to call me back. Then I had to call again and each time I asked to speak to the manager I was told she was busy and how could they help. I attempted to give my email to the person that took my call but obviously she didn't get it right because I received no email, but then the next day they called to follow-up which made me hopeful and I gave them my email again because they had wrote it down incorrectly. They said, I should receive an email with a form to fill out to change the charges made to my personal card. I never received it. I decided after that I wasn't calling back and I would just have to expense the charge and wait to be paid back.
눇that dinner and breakfast was offered
May 8, 2016
눉The bed was too firm for my personal taste
눇Loved the pillows, friendly staff, and breakfast!
May 15, 2016
눉Shower was unacceptable. Water came out of faucet and shower head and filled tub.
눇Didn't eat breakfast. Not enough choices.
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