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2800 Opryland Drive, Nashville, TN 37214, United States of America
August 15, 2016
August 14, 2016
눉The maid knocked on our door at 7:30-8am to clean... We got late checkout until 1pm, so that was a little irritating. If you know people are checking out that day, maybe wait until they actually have? Also, a blonde woman working the cash register in Starbucks by the Garden Atrium elevators on Friday morning was incredibly rude, gave me the wrong coffee and didn't even offer to warm my croissant... Seems a silly thing to complain about but when everything else in the hotel is such high quality, bad experiences like that really stand out! But truly... If that's all there is to complain about, you know it's a great hotel!
눇As always, this hotel is amazing! Very clean, amazing to walk around, 99.9% of the staff are incredible (Margie, our waitress at Jack Daniels, you deserve a raise and an extra long paid vacation!! What you didn't know was my mum's birthday was shared with her dad until he passed away last year, so it was a tough night for us... But you made it wonderful! You're a credit to JD and The Gaylord!!) and we've already booked for the Gaylord Texan in December!
August 14, 2016
눉Several restaurants were not able to serve items from the menu - we were told "machine is not working." Quality of food was not very good. Several items were obviously frozen and reheated. For the price, we expected fresh offerings (ex. frozen yogurt, baked goods throughout the property, sport bar food offerings).
눇Very pretty grounds. Lush, manicured greenery.
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