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6000 West Osceola Parkway, Celebration, Orlando, FL 34746, United States of America
April 5, 2016
April 4, 2016
눇Absolutely beautiful resort and amazing staff, everyone was extremely helpful and friendly. The pool was a huge hit with kids they loved to water slides. The restaurants on property were great food and service. We will definitely be going back. My son loved the koi fish and alligators they had inside. Beds were very comfortable and rooms were definitely comfortable sizes
April 5, 2016
눉Went through 2 different rooms during our stay. The first room was horrible with stains and hairs on the pillows and sheets. There were food smears and stains on the TV, remote, and in room dining menu. The second room we were given was just as bad with multiple hairs on the pillows and stains on the sheets. Staff was rude, horrible, and not accommodating when we told them. The manager was basically apologizing with zero attempts to fix the problem. Even the attendant who helped us change rooms told us "we hear complains of uncleanliness ALL OF THE TIME". How bad does it have to get when even the staff agrees? If I was able to have a refund, I would have ran out of there. This is NOT a 4 star hotel by ANY means. 3 stars at the most.
눇Location. That's it.
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