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2559 Main St., Lake Placid, NY 12946, United States of America
August 15, 2016
눉Front desk staff, and housekeeping that I dealt with had great difficulty comprehending English. The room I reserved was handicap accessible, (or so I was told). In actuality the shower was a step in, not walk in, the toilet seat was too low, the bed was too high and when i request a small stool,I had to wait 5 hrs, and make 4 phone calls, and finally asked for a manager, then i was sent a stepladder! I traveled with y 90 yo handicap mom, I had spoken to Meagan prior to this and thought we were all set. Mom is 4"10, with a very bad right leg, so she is unable to climb onto a step ladder to climb onto bed. Had I known I did not have the room I requested I would have been prepared by bring my own equipment, this is why I called ahead. You allow pets, however you have no place for them to be while we utilize restaurants etc, as they are not allowed to be left in the room. I have not had this experience before ans it was very disappointing. I took my mom away to relax after she recently buried one of her sons.
눇The room overall was very nice comfortable. The view of the lake at night is out of this world!
August 14, 2016
눉Front desk staff need retraining . Rest of staff excellent!!
눇Amenities like gym kayaks lounge chairs and balcony
August 15, 2016
눉We were disappointed with the pool and hot tub area, failure of the staff to address a lacrosse team's alcohol consumption while in the hot tub, despite multiple guests complaining to staff.
눇Our room was comfortable, sheets changed each day, enjoyed our view overlooking the beach.
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