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485 Veterans Boulvard, Redwood City, CA 94063, United States of America
June 23, 2015
눉I had told them 3 times about the mold in the shower, I finally went out ans bought bleach myself to clean it. I told room service about water leaking & even though they promised to take care of it they didn't. I got up in the middle of the night slipped on the water & hurt my hip. Corp offered me $50 as compensation. Three chiropractor appts ($225) later before I could walk without pain.
눇Staff was friendly
June 16, 2015
눉The crazy lady saying she was ill from smelling has !
눇The receptionist was very nice
June 19, 2015
눉Room being cleaned when we checked in at 3pm, no one told us; we found the housekeeper there.Water turned off for 3 hours 2nd day. Fire alarm went off at 9:30pm 3rd day. Water turned off for 8 hours 4th day. No cold water available when water turned back on. Had to flush toilet by filling ice bucket w/hot water and dumping in tank. 5th day plumber came to fix cold water in room; took 3 hours.Had to get use of another room to take showers.Were told to use IHop next door for toilet needs when water was off. Moldy shower curtain got replaced,no stopper in tub, so no bath possible. Had 25% credit for each day we had water/toilet issues. Should have been 50% off entire bill. Booked a smoking room but got there and the place had gone smoke free after we booked. Had to smoke in parking lot. Had to go to daughter's 2 graduation ceremonies w/no showers in 2 days!
눇The coffee was delicious. Beds were comfortable. Staff was friendly while coping with water issues. Housekeeping tried, but did not quite succeed in maintaining towels etc for bathroom.Pool was nice.
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